Customer service was horrible rude and got charged way to much money when i didnt even tell him how many miles i was driving.
CHEILY L
Sunnys One Stop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Martinsburg, WV 25404
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Customer Reviews
- 3.5 Average Customer Rating
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When a customer (myself) drives the truck for 19 miles and you bill him (me) for 40. That's called theft.
TODD VThe U-Haul had weed ash inside of it and smelt like marijuana all inside
SOFIA VThe logistics took quite awhile because the machine was running slow. Other than that is was a good experience. Very cooperative store clerk and took the time to give specific instructions.
Lorraina WThis location gave us no information, and didn’t inform me about charges. We agreed the original amount of just under $90 and we got charged almost $300. The truck was rattling and struggling to drive up the hill of our drive way. I drive yard trucks for a living and the truck should not have struggled like that on a tiny hill. The woman at the counter was the most helpful of the employees there and she was told to lie on the paperwork by the gentleman working there (saying we were only driving 20 miles) I’m throughly dissatisfied and I did not agree to that charge. I signed nothing. I will be calling my bank.
Katelyn M