I feeling this U-Haul supplier needs to be evaluated. The trailer hit was super rusty. I obviously did not get under it to look at the axels or the trailer but it seemed as if it may have been rusted in the under carriage. Our mileage dropped considerably through-out our drive. I have towed before and it was significantly worse on fuel. As for the pick up, the attendant directed me to the trailer, suggesting I hook it up. I said no, I need help with that as I am not strong enough to lift the hitch on to the truck. He said, I am the only one here. ( it is a gas station/ convenience store) ultimately he did put it on the ball hitch but he did not plug in the lights, I did. He did not check my lights, I did. The return was a good experience.
Natosha L
Rt 9 Sunnys
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Martinsburg, WV 25404
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Customer Reviews
- 4.0 Average Customer Rating
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When I signed up for the U-Haul, the U-Haul site said that the location was a 24/7 pick up and that we could do a mobile pick up. When I got there at 6 AM, the app told me that I had to call customer service for my reservation. I called them and they said that the location did not offer mobile pick up even though the site when I ordered the U-Haul said it did. They informed me that the site did not open until 7 AM, so I had to wait until then to try and pick it up. Two hours later we finally got to take the U-Haul that we were supposed to get at 6 AM due to system freezing and glitch to the U-Haul site. The employee at the U-Haul site had to call a U-Haul customer service agent to assist us after an hour and a half of trying to get the site to work. U-Haul needs to review this location and make sure that customers are aware that it is not a 24/7 service and that you cannot pick up a u haul truck with a mobile device. You have to wait for the store to open and get in person service.
AUSTIN JThe lady who checked in the truck was helpful, and alerted me to a problem with the trailer that I rented and returned without using. She could have easily closed everthing out and let me find out the hard way but I appreciate that she took the time and put me on the right path, and now the problem has been solved.
RICHARD MYoung lady at the counter was very friendly and was in and out within 10 min at checkout and when I returned trailer was in and out in maybe 5 min. Definitely coming back here if I need it again. 5 star for Sunny’s location
RONALD PMake sure the trailer has a wiring harness on it if someone is coming to get it.
DOUGLAS S