This is a car dealership with busy sales people who are trying to run this Uhaul business on the side. They are not trained in the system. Well and experience is not smooth. The gentleman who helped me was very nice and courteous, but just didn’t know how to use the Uhaul system.
ATIF M
Becks Auto Group
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mason, OH 45040
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I would recommend that the next customer avoid this location.
CHARLES MI pulled the truck/van in front of business, went inside to find uhaul rep, car salesman gets nasty with me right off the get go with a condescending attitude, tells me no uhaul rep around, drop keys in the box, i go out drop key in box, take pictures of vehicle, then he comes out and yells at me to move the truck, a very rude car salesman,totally unacceptable , I told him I have never been here before and if there is an area fir drop off they need to post signs direct customers to drop off or return location, thank you. .Les Kuglics Location: Becks Auto Sales, Mason, Ohio
Les KEverything was good. Vehicle was clean and did the job. I did not get the persons name whom checked me in but he was very nice and I would rent from this place again and recommend.
AARON NThe windshield wasn't clean, there was a pit in the windshield likely from a rock, the interior was dirty and had leaves. I sent two emails to the "support" email provided and received no response to either. The office wasn't marked and was just a kiosk inside a car dealer. The attendant was nice but I could have simply used the app if I would have known he was just going to do the same thing I did. Also, the way the trucks are parked (next to each other and with used cars in front), there was no place to take the verification photos of the sides so I had to drive to another companies parking lot to take the images. I know everyone is trying to cut costs, but I expected more in the way of customer service and quality,
CHRIS M