This is not the location I chose for pick up. The day before my reservation it was changed to this location. I had to drive 30 minutes to pick it up and 30 minutes back to load location. That put me driving a total of an hour before I could even start loading the uhaul. There is no one at this location to assist people and the trucks were crammed in so tight they were practically touching. It was hard to get the truck out. Totally disappointed in the entire pick up experience. Will be researching other companies for our move next month.
Bryan L
American Store & Lock
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Matthews, NC 28104
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Thank you X for all your help
Sheryl CNo one there to help. No room to park return truck
DANIEL DPutting the dolly in the truck ending up not getting the dolly cause no one was there to give me one
Saima NMy truck was totally blocked in by other trucks making it nearly impossible to leave the parking lot. I had to drive down a muddy embankment backwards, just to be able to get out the lot. This was not safe or ideal. I b waited on a uhaul rep to contact me about this issue and nobody ever reached back to me. Whomever parks the trucks at this business has to account for the other trucks you're blocking in, due to reservation constraints. RIDICULOUS.
Revon J