Good service
COURTNEY H
S&H Gas & Liquor Phillips 66
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mattoon, IL 61938
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Customer Reviews
- 4.5 Average Customer Rating
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The online registration is deceptive. I order a 26’ truck in a location only to get “the call” the afternoon before telling me they have no trucks, but I could go to Vincennes Indiana (2.5 hours away) they had one. That was not an option even with the “I’ll lower your mileage rate to .79). So I a greed to a 20’ truck in my community only to show up and they only had a 10’ truck, but if I was willing to wait 2.5 hours the truck might be returned or I could get a truck in Normal Illinois, which is 2.5 hours away. Not an option so I said I would wait. Left the location and was heading to another U-Haul vendor in my community where I had good service previously, when I received “the call” that U-Haul was apologetic. I explained to this person how the lady previously who called was disrespectful and stated to me, “If I had read all of the information I would understand that equipment isn’t always available.” I stated that I’m a very educated person who did read and understand, but couldn’t understand why a website claims that a location has equipment, truck, blankets, furniture dollys, and they had none of that. He said that there was a 26’ truck in a closer community, only 30 miles away but that it’s an “in town “ only truck and would have to be returned by 8:00 the next morning. I guaranteed return that night as long as online check out was an option. $300.00 dollar fee for not returning to the same location. Really. I went and picked up that truck now an hour and a half later than what I had planned, but I got the.79 per mile cheaper rate ( this is a farce by the way). I arrived took me almost 30 minutes to get the truck and oh “ they have no blankets, no dollys “ but they’ll take that charge off. Got the truck and the inside of the cab hadn’t been cleaned, food scraps, cigarette butts were left behind, oh and it’s on empty. So after I get gas and get on my way to load im now way behind schedule. Since I didn’t have blankets or dollys I contacted my wife who is only 2 blocks from the original pick up location to see if they would rent the blankets and dollys since I hadn’t gotten the truck there. She went to the location and even though when I registered it said they had blankets and dollys, they had none. I’m not even making this up. So after making my help wait three hours we finally were able to begin loading the truck. I will NEVER use a U-Haul piece of equipment again. You don’t serve anything like your motto or website suggests. The only good thing was the small credit for the gas I left in the tank. I guess at the end of the day, I got what I needed and it saved my son a little money, so U-Haul verifies “You get what you pay for “ Jeff Fritchtnitch
JEFFREY FExcellent experience and very helpful/friendly staff! My only issue was there was an overwhelming sterilizer smell, with significant residual standing liquid in the floormats - the chemical smell made it challenging within the cabin - and rolling down the windows wasn't really an option due to the 112 degree heat index. Still, the equipment worked perfectly, with no other issues.
MARK EWas great
DAKOTA Twhen I called to check on uhaul rental the person told me it would cost about 60.00 and I had it back in 4 hours and it drove 62 miles and it ended up being like 102. I was disappointed that I didn't not choose delivery from the store for my items when I realized what it actually cost me.
John B