Good
GONZALO S
S&H Gas & Liquor Phillips 66
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mattoon, IL 61938
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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After driving over 30 miles to get a tow dolly I found out u haul only accept's credit cards. I only use cash. I was forced to call a family member and get there information and give it out. This added almost an hour delay to picking up a broken down van of my family member. Cash should be accepted for any in person purchase.
MARK BGood service
COURTNEY HThe online registration is deceptive. I order a 26’ truck in a location only to get “the call” the afternoon before telling me they have no trucks, but I could go to Vincennes Indiana (2.5 hours away) they had one. That was not an option even with the “I’ll lower your mileage rate to .79). So I a greed to a 20’ truck in my community only to show up and they only had a 10’ truck, but if I was willing to wait 2.5 hours the truck might be returned or I could get a truck in Normal Illinois, which is 2.5 hours away. Not an option so I said I would wait. Left the location and was heading to another U-Haul vendor in my community where I had good service previously, when I received “the call” that U-Haul was apologetic. I explained to this person how the lady previously who called was disrespectful and stated to me, “If I had read all of the information I would understand that equipment isn’t always available.” I stated that I’m a very educated person who did read and understand, but couldn’t understand why a website claims that a location has equipment, truck, blankets, furniture dollys, and they had none of that. He said that there was a 26’ truck in a closer community, only 30 miles away but that it’s an “in town “ only truck and would have to be returned by 8:00 the next morning. I guaranteed return that night as long as online check out was an option. $300.00 dollar fee for not returning to the same location. Really. I went and picked up that truck now an hour and a half later than what I had planned, but I got the.79 per mile cheaper rate ( this is a farce by the way). I arrived took me almost 30 minutes to get the truck and oh “ they have no blankets, no dollys “ but they’ll take that charge off. Got the truck and the inside of the cab hadn’t been cleaned, food scraps, cigarette butts were left behind, oh and it’s on empty. So after I get gas and get on my way to load im now way behind schedule. Since I didn’t have blankets or dollys I contacted my wife who is only 2 blocks from the original pick up location to see if they would rent the blankets and dollys since I hadn’t gotten the truck there. She went to the location and even though when I registered it said they had blankets and dollys, they had none. I’m not even making this up. So after making my help wait three hours we finally were able to begin loading the truck. I will NEVER use a U-Haul piece of equipment again. You don’t serve anything like your motto or website suggests. The only good thing was the small credit for the gas I left in the tank. I guess at the end of the day, I got what I needed and it saved my son a little money, so U-Haul verifies “You get what you pay for “ Jeff Fritchtnitch
JEFFREY FExcellent experience and very helpful/friendly staff! My only issue was there was an overwhelming sterilizer smell, with significant residual standing liquid in the floormats - the chemical smell made it challenging within the cabin - and rolling down the windows wasn't really an option due to the 112 degree heat index. Still, the equipment worked perfectly, with no other issues.
MARK E