At this time, I would not recommend this location to a friend. I have utilized this site in the past and previously had a positive experience, so my recent visit was particularly disappointing. It appears that there have been changes to the check-in process, and it is unclear whether these challenges stem from this specific location or from U-Haul’s broader procedures. I had selected an inside check-in with the expectation of in-person assistance; however, the associate on-site was unable to support me, and I ultimately had to contact U-Haul customer service for help. This created unnecessary delays and added frustration to what should have been a straightforward process. Once I finally accessed the truck, the cab was unclean, the cargo area contained a pallet, personal items, including socks and needed to be swept out. Additionally, there was a purse left behind, which appeared to have been tampered with. I turned the purse over to Chervon, the clerk on duty. This situation raises serious concerns about vehicle inspection and turnover procedures. It is critical that each U-Haul truck is thoroughly cleaned, cleared of personal belongings, and properly reviewed by a staff member before being released to the next customer. The checkout process also requires improvement. Much of the difficulty stemmed from the expectation that I would receive customer service assistance, only to end up navigating the process independently. If online check-in and checkout are now the primary or sole options upon arrival, that should be clearly communicated in advance rather than presenting in-person assistance as an available alternative. For now, I will likely continue using a U-Haul corporate location rather than an authorized dealer until these issues are addressed and corrected. Thank you for your attention to this matter.
Shawana P
Hampton Chevron 16332
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in McDonough, GA 30253
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Customer Reviews
- 3.0 Average Customer Rating
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Shiroya CThis was the worst experience I've ever had renting a vehicle. Number one the person operating the site could speak English. Number two when I was inspecting the truck I found the right rear axle gasket leaking so I turned down that truck I was talking to your representative on the phone at the time the intern sent me to another location the main office on Avalon drive and McDonough Georgia when I got there they were helpful and got me in the truck but I was 2 hours late getting back home which cost me money I had people waiting here to load that truck that I had to pay for. Number three when I return the truck to the McDonough location where I picked the vehicle up at they told me I was at the wrong place I needed to turn it back in at the Chevron station where I originally started it after about 35 minutes of going from one person to the next finally they accepted the truck that facility where I had picked it up originally so no I'm not very happy with this organization or the service I received I will not recommend you to anyone
CARL MUpon arrival, they were unable to locate my reservation, and the check-in process took approximately 30 minutes. This location did not have mattress covers available, which was an essential item for me. The owner was not on-site, and the young man present was managing both the gas station and U-Haul reservations by himself. Additionally, the truck smelled strongly of smoke. Overall, this was a very poor experience, and I would never rent from this location again.
Millicent ONo changes needed, customer service and vehicle service is amazing!!
Adrian M