Don't rent here, agent doesn't come out the store to check equipment when you leave or return and charge you for for old damages and a dirty truck and you get no co operation from corporatejohnnie H.
Trailer Rental & Towing in McDonough, GA at Shell Food Mart
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in McDonough, GA 30253
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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No way to drop off in person and receive a documented timestamp. They only side someone would come by the next day (Monday). But that could be the norm and not the exception.Theodore P.
Very satisfied with the service.DAVID L.
All is wellShari G.
They seem to not care about U-haul customers...Tarantej C.
This was the worst experience ever using U-Haul.Stosha R.
Stop having customers pick up from vendor location. The trucks are not mechanically checked over.Lisa K.
Can't say it was badQuention W.
We were told we would receive $50 if we picked up a trailer and towed it to our drop off location. We arrived to the location for pickup and the sales associate informed us the stores had a mix up and the trailer was not there. We showed her the message and pictures from the associate who told us to pick everything/ scheduled the appointment. Needless to say we drive out of the way and there was no trailer there. We had to pay for the miles after U-Haul told us we would be compensated for picking up a trailer that was never there. Very disappointed with the service.Andrew T.
Nothing the service was greatJoseph S.
Nothing, excellent service. I thought only Chick fil had great customer service but l stand correct. Stay safe durning th his pandic.Gladys G.
Window shield was cleaned at all!sonja E.
The truck was not processed back in until Monday when it was returned on Saturday before they establishment closed and then I was charged an additional $20 when I was given an additional 20 miles due to the initial location that was booked not having the truck I needed.meosha M.
First person to "help" me was rude and dismissive.Caleb H.
I did not get the location where I was to pick up my truck until an hour after the pick up time. The location I rented from informed me where to pick up but had no idea where it was or how I could get in touch with them. It took me an hour & a call to ATT information to find it. Then another 45 minutes to get the truck. The owner had to stop every few minutes to go take care of his other customers.Elizabeth H.
Location was fine but uhaul reservations gets a poor rating. I booked the uhaul from Thur-Tues, they conformed 94 miles included and said I could drop off in Alpharetta vs cumming to save money and setup storage in cumming since that is where we moved. We were contacted Friday about returning the uhaul by 2pm that day so I had to call and explain that I rented for 5 dats, the contract showed 80 miles so I had to call and that corrected and Friday when I called about storage I. Cumming I was told the free month of storage had to be at the same place you returned the truck. When you are already stressed with the move the last thing you need is for your reservations to be messed up. This was a horrible experience and I would not recommend uhaul to anyone. I would however recommend the uhaul location in cumming as they were very helpfulTIMOTHY M.
They got me in and out with no problems!Tavoris B.
AWFUL service!! Not at all prepared to handle U-Haul customers.joseph N.
The rental was fast and easy I only had one very small issue the previous driver left it smelling like cigarettes smoke so you might want to use some air freshenerFrancine H.
Customer service was great no problems dropping off U-Haul. Thanks:)Harvey M.
The gentleman couldn't check in my truck I hope he has checked in my blankets he was all by himself and his defense and I feel bad for him I just don't want someone coming back down on me finding fault with anything because he told me to leave everything there and he took theTHOMAS P.
Did not give me my options for insurance did not do a walk-around of the truck did not explain to me that I would get a list of recent damages text to me charge my card without explaining to me all the details of rental of rental procedures a deposit was charged on my debit card told me after the fact next time I will go to HertzFurman B.
Make sure equipment is clean and works properly. Ensure everything customer reserves is actually with the reservationCortney K.
The process of renting the truck was easy and uneventful. Would do it again, if it wasn't for moving.... Only one detail: they didn't have the pads that I requested. But overall, very happy with the experienceFlorence B.
Be more professional, inspect moving vans before purchasing out, as well, mark for gas hand (was accused for not returning the gas, I have proof of the gas hand before moving the truck of the parking lot as well as when I returned It, and Still Was accused for not putting more gas in and I did so, actually put It over full. Very unprofessional!!Dajia H.