The motorcycle trail we rented was clean. Unknow to us the protective skid plate on the leading edge of the deck was missing exposing sharp edges of the corrugated steel. We did not know this until we compared it to other U-Haul motorcycle trailers at the rally. The sharp edge caught on the bottom of the motorcycle cutting a hole in the oil pan and maybe more damage. The owner of the rental site told me to take it up with U-Haul, it's above his paygrade. He didn't care at all there was damage.
Edward L
Key Motors
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mechanicville, NY 12118
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Customer Reviews
- 4.5 Average Customer Rating
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Everything went smooth from reservation to pick up. After drop off, and get home I got a message on my phone that there was an airpod tracker? Clicked the link and it showed my trip. I would under stand it to recover stolen equipment but should have been notified one was attached so when my phone alert went off I do not have to worry that something is wrong like a person at a gas station attached one to the trailer when went in to use the bathroom or get a drink.
KENNETH HMake the check in a lot easier I almost cancelled it was that overly complicated
JOSEPH MUhaul customer service was a bad experience in all aspects
PAUL YNo improvement needed.
WILLIAM F