It was difficult to drop off at 1:00 a.m. when I finished moving even though they say that you can, they had a police officer waiting right outside the location that heckled me as soon as I pulled out saying that it's suspicious that I'm there at 1:00 a.m. and I look like I'm trying to rob the facility even though they seen me pull the U-Haul truck and go through the gate, drop it off and come out with my car with me and my stepdad. I think that this was very uncalled for that. The facility has police just waiting out there for their clients to get heckled by. It was very difficult to find the code to get into the gate upon dropping off as well. Overall the truck was nice. It was new. It only had 4,000 mi on it in perfect condition and everything worked out but still a really weird experience
Robert R
R&B Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Medina, OH 44256
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Customer Reviews
- 4.0 Average Customer Rating
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Nothing. While confusing at first (using the app), we figured it out!
Kevin OThis location was AWFUL! The person recommending it from the pickup location did not provide a gate code. Then the first customer support representative just recommended waiting till the next day, even though they were closed the next day The second customer support representative found the gate code after waiting 15 minutes for it! After we drove the UHaul in, there was not a very clear box where to put the keys. And then the gate closed and we were locked in! The only way to get out was to have a car, which was parked outside the gate so we can deliver the UHaul. We waited 15 minutes on hold for the UHaul support team, but it started raining so we hopped the fence, which was not easy. This was ridiculous There should be signs posted saying you need a car to get out at the very least. If not a button if you're stuck to get out I am very agitated with the experience here, and UHaul should be more aware of what to do at this location
BRUCE HThe location has very limited hours which I didn’t know when I selected the drop off. There was no personnel after 1pm and I didn’t enter the office. Dropping off using the U-Haul app was fine but there should be a drop box outside of the locked gate. I had to call U-Haul customer service who was able to provide me a code to enter the gate so I could place the key in the mail slot of the office.
Steven SFor starters. It’s INSIDE a storage unit. I only got in in the first place because someone else was coming in to open the gate. How did I get out? Well it’s activated to open when a car is infront of it. But I had someone pick me up….. so I had to climb over the fucking fence! Why do you allow rentals like this place? Ridiculous.
Bryan W