The locations office is farther from the drop off location than any other U-Haul location I've used. Signage was very poor to find the office.Don H.
Trailer Rental & Towing in Mesa, AZ at Apache Sands
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Mesa, AZ 85207
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Kryz Was fantastic! Very nice and helpful with everything! Great experience!Travis W.
Gentleman working the counter was AWESOME. Getting ahold of Uhaul corp or any other Uhaul places on Saturday via phone was RIDICOLOUS!! 30 min wait !! I will no longer rent with Uhaul.Scott P.
Make sure your trucks have gas as to not have the customer inconveniently stopping when moving. Especially 2 trucks?? Service Rep was Excellent. Nick I believe his name wasJennifer R.
Telling people to get insurance when there is no need covered on own policies. Calling 20 minutes before our scheduled pick up and saying a 5 x8 trailer was not available we could drive 3 hours north and get one but then called 10 minutes later and told us a 6x12 was dropped off way to big of a trailer but had to have it for the move. Scam on the insurance part and over chargedsadra L.
I did not receive a receipt for the second portion of my rental. Was told it would be emailed to me within 30. Mins of me returning the vehicle and still have not gotten one after a month.erik W.
Customer service was great! I was shown how to return the truck after hours without having to create an online account. I was charged exactly what I was quoted !TINA G.
Nothing to improve...I ve been coming to your location for years. always great service. No complaints!!Shae Z.
i paid at counter then got charged $174 more after even though the gas was one gage off from being halfway..... how is that $174 extra? i asked for $14 insurance... my receipt i was emailed says $28 for insurance. i did not ask for that.Breanna K.
Juan took very good care of me and went out of his way to make the rental Experience pleasantPeter A.
The reason I used Apache sand was because the first place friendly auto in Mesa did not have a trailer available the reason was the computer system was down throughout the city. It was a real pain in the butt. I had a crew lined up to help lift the heavy stuff that I missed out on. Not only that friendly auto was not very friendly. They was rude in fact they was rude a week earlier when I had made the original reservation. And I will not use them again. The main entity that I am unhappy with his U-Haul. The computer systems was down the entire day damn it let people stranded throughout the system. Where I had reservations there should have been a better attempt made to continue to keep my business.Donald M.
Had some odd problems with the app when trying to pick up the truck. Staff were really nice and helpful.Patrick H.
The representative that helped me was fast and really new what he was doing. He seemed to really know the business.Michael S.
Apache Sands location, system went down, I can't believe that Uhaul doesn't have a back up plan when locations loose communications. Not having a back up plan means $$$$ for U-haul.....Gary D.
The man at the counter named Juan was very kind, friendly and helped me find the proper trailer. He's an extrovert and always smiling. Best customer service at a U Haul ever. Give that man a raise.Gerald B.
Truck was dirty and smelled insidedavid D.
Juan was amazing! The truck needed air put in the tires and he took care of it immediately. The ball hitch was missing and Juan *Literally* ran to get me another one. He was helpful, cheerful, and a wonderful representative for your company.Michael B.
THE FRICKING GUY WAS , IS AN IDIOT , PULLED T.D. TO TENNESSEE, HAD TROUBLE, AND NOW A CLAIMJoseph F.
Cigarette ashes on the floorboard, Sticky (soda???) spilled on the floorboard-driver's side Little bit of papers and trash on box-not swept for sure. Cab smelled like cigarette smoke.Cindy G.
The gentleman who was working, I believe his name was Juan, was very friendly and helpful. He answered all my questions and walked me outside to show me where the key return box was, reviewed my paperwork and the payment/credit card policy. I was in and out very quickly. He was also funny and engaging which improved my experience. I appreciated that.Kelly S.
I answer your phonesLINDA M.
The location was very easy to find and the gentleman who helped me was very friendly and helpful.Victoria C.
This is my second or third rental at this location and the service is always EXCELLENT!! The 15' truck I rented was pretty rough and seems like it's reaching end of life (EOL). My suggestion is provide a discount of like 15% when you get these rough riding, hard to get into gear, total gas guzzling trucks. It cost me more than expected because of the super low mileage on the old beast.Janice C.
Oil light was on in truck. It needed service. Requested a hand cart, it was not in the truck. Had to wait until the store opened to get the hand cart. The clerks said he would not charge me but it was only bill. Generally poor service. Normally, the service is excellent with u haul but this particular Uhaul was subparValerie H.