This was my second rental in two weeks. The service and support in both instances was tremendous. While the trucks were in good condition in general, the ramps were in poor condition specifically and exceedingly so for the first rental. In each instance they seemed to need lubrication for ease of extension and contraction. Again, this was exceedingly so in the case of the first truck rental. It was a safety hazard and made the move in general more challenging than would otherwise have been the case.
MACEO W
Mesa Ace Hardware Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mesa, AZ 85215
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Customer Reviews
- 4.5 Average Customer Rating
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Shouldn’t be charging by the mile
MICHAEL RI was provided exceptional customer service by Brandon (I think that was his name). Only concern was told a Dolly would be in the truck, but there wasn't one. Picked up truck with a 1/2 tank of gas and returned it with the same amount of gas. Drove it approximately 11 miles and put a couple gallons of gas in it before dropping off.
SCOTT GOrdered U-Haul without towing. $8 fee was still added in even after I went back and made sure it was deleted. Do not appreciate this scam. Never had this happen on previous U-Haul rentals.
FRANK DEverything worked out fine. Location was very convenient. Only disappointment was getting charged for gas after returning it with more than I received it with. Tank was less than 1/4 when received and I returned with just over 1/4!!!
ROBERT D