Very helpful lady at the Midway location
PETER J
The Market Express
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Midway, UT 84049
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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I actually had to drive past the original place I reserved, and the parking lot was chocked full of the trucks that I reserved, and you accepted the reservation, I had to drive an extra 10 miles an a dollar a mile because you grifters switched the location on me. Later that same day, I again drove past the very same lot, and imagine my surprise when i counted at least 5 trucks in my class collecting dust in the lot. I was not given a choice, take it or leave it, as Seinfeld famously said, you take reservations but you don't honor them, which is why you take RESERVATIONS. seems like you are just padding your profit, but scamming me at the last second.
KIRK BThis is the first time using U-Haul, and it was the worst experience I have ever had! When I contacted the location directly and asked questions, I was misled towards renting the vehicle from their location and dropping it off to another location without any extra charges. When I drop the vehicle off at the drop off location, there was a charge five times the amount I had anticipated. I’m still waiting to hear from a regional representative to get this taken care of.
Holly JWhen we arrived to pick up our scheduled reservation at the scheduled time, no one was there who could help us. So we weren't able to get our rental until the next day. It really messed up our timing and traveling.
Emily MThe agent was very nice and attentive, BUT....she assisted me with the sign in process and did not ask me or tell me she was clicking on the acceptance of the add on $40 insurance fee, which if she had, I would have declined the extra charge as my CC handles such coverage. I did not notice it until I have left, my CC had been charged and it was too late. Better disclosure of this needs to be done better.
DAVID D