The tank had 1/4 tank of gas and not 3/8 as stated on rental agreement. This was corrected by a comment written on the paper by the rental person, although I was told it could be a possible charge to me at return. Also, there was damage to the driver side of the truck, which I fortunately took a Pic of before I moved the truck from the lot. When I returned the truck, I showed the UHaul employee and he said that should have been marked and noted by the renter. If I did not have pictures, I would have been charged. Also found a cigarette butt under the seat and when I flipped down the center seat to use the console/cup holders, it was covered in brown sticky residue like a soda or something was spilled and never cleaned. After this experience, it is unlikely that I would rent from U Haul again.
KEVIN H
Severna Park Office & Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Millersville, MD 21108
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Customer Reviews
- 3.5 Average Customer Rating
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The guy yelled at me when he saw me and said “you don’t have a reservation here.” And I said, “yes I do.” And he said, “ I don’t care what your email says, I’m telling you that you don’t.” And when he finally looked in his computer, he saw that I was correct, yet he failed to apologize. Also, I filled the tank to where it needed to be based on the agreement and he charged me for 2 gallons of gas, which I need to have refunded. I use U-Haul all of the time, but maybe now I won’t.
Jennifer WWould have liked to check out the truck in person rather than via the mobile app, but it worked.
Lynn S1. Employee called 30min before my pickup time and asked that I show up later than scheduled. Was rude when I declined arrived on schedule. 2. Employee cursed when filling out my paperwork. I don’t want to listen to people curse. 3. We complete all the signatures on the paperwork and go outside to the vehicle and it’s a box truck instead of the pickup that I reserved. Employee told me they don’t carry pickups at that location. I was unable to load the boat engine into the box truck because of the height of the lift. This was a complete waste of time and money.
BRADLEY SThey don't inspect the truck inside and out with you prior to signing the agreement which i recommend
ELAINE C