The guy yelled at me when he saw me and said “you don’t have a reservation here.” And I said, “yes I do.” And he said, “ I don’t care what your email says, I’m telling you that you don’t.” And when he finally looked in his computer, he saw that I was correct, yet he failed to apologize. Also, I filled the tank to where it needed to be based on the agreement and he charged me for 2 gallons of gas, which I need to have refunded. I use U-Haul all of the time, but maybe now I won’t.
Jennifer W
Severna Park Office & Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Millersville, MD 21108
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Would have liked to check out the truck in person rather than via the mobile app, but it worked.
Lynn S1. Employee called 30min before my pickup time and asked that I show up later than scheduled. Was rude when I declined arrived on schedule. 2. Employee cursed when filling out my paperwork. I don’t want to listen to people curse. 3. We complete all the signatures on the paperwork and go outside to the vehicle and it’s a box truck instead of the pickup that I reserved. Employee told me they don’t carry pickups at that location. I was unable to load the boat engine into the box truck because of the height of the lift. This was a complete waste of time and money.
BRADLEY SThey don't inspect the truck inside and out with you prior to signing the agreement which i recommend
ELAINE CFriendly staff, was quick getting the rental paperwork completed and I was on my way.
Charles F