The self pick was a mess, the app was not working and the call assistance took over 40min to resolve the pick up
SIMBARASHE B
Gadget Klinik
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mississauga, ON L5A1W4
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Customer Reviews
- 3.5 Average Customer Rating
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I picked up the truck from Gadget Klink, 60 Dundas St E, Unit 7A, Mississauga, ON L5A 1W4. When I entered the truck, it had a very strong cigarette smell and it was difficult to drive in that condition. When I informed the agent at the counter, he said it was okay and told me to take the truck as it was. I didn’t have any other option, so I had to drive the truck despite the cigarette smell. The cabin was also dirty and full of dust. As proof, I recorded a video with the counter agent and also took photos of the dirty cabin.
ANASWAR RNot on this location but improve your customer service after working hours especially
KRISHNATEJA YPerson told me i can drop the truck by next day 10:30 but i drop it same day after 3 hours and i got charged for after hours service when i didn’t took the truck and he mentioned me even if i use by next day till 10:30 there will not be extra charge but still i got charged so i want him to be clear with customer about the hidden charges
Ekjot SSignage for UHaul “office” not very clear. Otherwise, process was efficient. Was surprised truck wasn’t full tank with expectation yo return full. Was 1/4 tank and returned with 1/4 tank. Full gauge is better than guessing. Thank you for making this rental possible.
ROBERT B