We rented U-Haul because we had a positive experience last time. This time was horrid. We booked for a truck near our location, which got changed to a further location so I was unable to get a ride to the new location. The pick-up time had to be shifted back due to the location being over double the distance from the initial booked location. When we got to the new location, the checking out was done over the phone at a rough gas station and afterward verifying my information they had lost the keys. They looked for half an hour before we were rescheduled for yet another location even farther out. We went to the third location with confusion due to the rescheduled truck being the wrong truck and the handler not knowing we were coming. We received one $50 refund as advertised, but were later charged an additional $80 a month later because we returned the equipment a couple hours late which I believe should have been accounted for due to u-haul changing our pick-up time and location several times. Poor customer service as well, because when I called the second time I could hear the previous operator in the background talking trash because I had been frustrated that we had to be sent to yet another location. I would not recommend U-Haul for my area.
Mason F
City Express Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Monroe, NC 28112
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 2.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Couldn’t understand the representative. Still don’t have final invoice.
Allen PYoung man was very helpful and prompt in getting me checked in and on my way.
GARY EEverything went well.
Tammy BFilthy truck when I picked it up, and on the return they charged ME for a dirty truck
MALCOLM M