The personnel spoke little English and could not figure out how to check in the vehicle. If it were not for me calling U-Haul customer support I would have been charged for a late drop off. After I already dropped it off, this location tried to move my drop off location which would have given me an additional charge, again if I wouldn't have called U-Haul to get this sorted. This location should either not be a location for U-Haul or have vast improvements to ensure no issues.
Curtis R
City Express Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Monroe, NC 28112
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Customer Reviews
- 2.5 Average Customer Rating
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Sketchy location.
Payton AWe rented U-Haul because we had a positive experience last time. This time was horrid. We booked for a truck near our location, which got changed to a further location so I was unable to get a ride to the new location. The pick-up time had to be shifted back due to the location being over double the distance from the initial booked location. When we got to the new location, the checking out was done over the phone at a rough gas station and afterward verifying my information they had lost the keys. They looked for half an hour before we were rescheduled for yet another location even farther out. We went to the third location with confusion due to the rescheduled truck being the wrong truck and the handler not knowing we were coming. We received one $50 refund as advertised, but were later charged an additional $80 a month later because we returned the equipment a couple hours late which I believe should have been accounted for due to u-haul changing our pick-up time and location several times. Poor customer service as well, because when I called the second time I could hear the previous operator in the background talking trash because I had been frustrated that we had to be sent to yet another location. I would not recommend U-Haul for my area.
Mason FCouldn’t understand the representative. Still don’t have final invoice.
Allen PYoung man was very helpful and prompt in getting me checked in and on my way.
GARY E