The customer service was unacceptable. The vendor refused to adhere to company policy and claimed I would be charged a penalty for using the after-hours drop-off, even though I returned the U-Haul 14 hours before the rental period ended. Additionally, they insisted I was not permitted to place the keys in the office key box, which contradicts the established procedures. This experience was frustrating and needs to be addressed.
JEREMIAH P
Automotive Connection
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Montclair, CA 91763
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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It's a very tight drop-off place and you have to back up the trailer yourself.
William BGood
ADRIAN AThis is my 2nd coming to this location and the lady is very helpful and always give us a good service.
JORGE VAwesome Service.
NILESH B