When I went to the location to pick up the truck, there was only a young child, possibly 10 years old, in the store and a sign that said “be right back.” Eventually I just went out back to try to find the truck, was met by a man I assume is the owner. He cleaned the windshield and handed over the keys. After driving less than two blocks I noticed the check engine light was on and the truck was struggling to accelerate. We were in a rush with our move, so I drove the truck to our house to start loading. We did not get the dolly we rented and were charged for. We had to extend our rental an additional day because the 20 minute drive from our old house to our new house took the truck 45 minutes because it wouldn’t accelerate. I was able to get the truck up to 60 mph on the highway once. But it seems pretty clear that it’s having some serious mechanical issues. We weren’t able to remove the gas cap to refill the tank because the cap was broken and when I called to explain why we couldn’t return the truck on time and explain what was happening the representative on the phone said if the truck broke down we could call roadside assistance, but gave no other alternatives beyond paying more to keep the truck an additional day. Really disappointed with the whole situation.
Stephanie C
Tire Barn 2 LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Monument, CO 80132
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- 4.5 Average Customer Rating
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Best part was it’s very close to home and the owner was flexible with our schedule
WILLIAM BOwner needs to train his staff
THOMAS KOwner was super cool
ANDREW FSo his work hours- are not a true day. 10-2:45. What business charges for a full day but you have too retire by 2:45 pm? Also- Paul the owner REFUSED to back my 6x9 trailer into the spot he designated - I said no/ I don’t feel comfortable backing this large trailer I to that space. He said that his “talking me through it” would absolve he from liability. Umm heck no!! So I asked him to back my care with the trailer on I to the spot or drop the trailer, or move it himself with his vechichkes. He didn’t do any of those. He also told me that I talk to much, that o was ride , and I needed to “shut the fuck up and listen to him “ so after I called my husband to help me - because Paul the owner has now abandoned me and my 80 year old mom in the parking lot with trailer still attached Soi put my camera on and ask him his name and number. He says his name is ‘Fred 1256’. He is now pushing me with his chest making physical contact to push me out the door. I’m 5’2” and he’s easily 5’10”. I now contact U-Haul corporate and the cops. The cops ok me to drop the trailer and take a copy if my video of him bartering me while I ask him for his name and number. Turns out he lies to me. His name is not Fred-Ir’s Paul So DONT rent from location is you don’t want to be assaulted
Scott B