I would like to suggest providing additional training to the staff member assisting customers. This was my second visit — during my first visit with a friend, it took nearly two hours, and unfortunately, the booking couldn't be completed that day. We had to return the next morning, where a different staff member was able to assist us. Yesterday, the same staff member took over an hour to complete a booking. It seems there may be some gaps in training and possibly language barriers that are affecting the service experience
RUNISH R
Highway Service Moose Jaw
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Moose Jaw, SK S6H4P8
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Customer Reviews
- 3.0 Average Customer Rating
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The address mentioned on the registration was not correct and hence I had to drive 44km extra to reach to the pickup location.
BALVANT RVery helpful location. The only thing was because we had a specific address to drop off the dolly (It was close when we arrived), we had to call Uhaul office to have the destination for the drop off. People there were very helpful and went out of their way to help.
JOCELYN BThe people were very accommodating and congenial.
PAUL MI was ripped of on the fuel charges. The location is at a gas station. I filled the rank to the 1/4 full mark.nibkade sure. I was still charged for fuel. I feel this is dishonest. The location is quite a ways out of town, so I am pay mileage just for picking up and dropping off the vehicle. Worst U-Haul experience ever. I will tell everyone to avoid this location.
FERNANDO A