I got called from corporate that my U-Haul would be 3 hours late for pickup. Than I got a call from the location saying they were gonna close and cancel my U-Haul if I didn’t pick it up! I waited 3 hours for nothing and almost completely lost my rental because of poor communication skills between corporate and their rental people! Moving is stressful enough and having to deal with incompetent people makes it even worse. The guy at the pick up was not helpful at all! Rushed through everything and wouldn’t even accompany me to the truck to guide me through the process. Gave me the key and said good luck. That’s intimidation for a person who has never done this before. I will never go through U-Haul especially with Scotty’s auto repair!!! I’d rather pay movers to move my family and I than deal with unprofessional individuals.
Anjelica B
Scottys Auto Repair LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Moses Lake, WA 98837
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Customer Reviews
- 4.5 Average Customer Rating
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24/7 drop off is so convenient. I didn’t want to hold onto the trailer until my scheduled drop off time and was able to return it sooner at this location. A few fumbles going based off of the app but everything was finalized.
Milagros HI was charged for two days and I returned within the first day
Jeffrey SIt all went great and I would do it again
DAVID NGood job
DAVID J