I am writing to express my deep concern regarding a recent experience with U-Haul that almost resulted in a major accident due to the negligence of your staff. We rented a trailer from your location, and despite asking specifically about the connection of the brake lights and turn signals, they were unable to connect the brake lights and turn signals, and we had to visit another U-Haul location to resolve this issue. While driving on Interstate I-55 (location: near Mile 278) at approximately 50 MPH, the trailer became disconnected from our vehicle. This caused the vehicle to wobble, and the trailer began to veer away from us. Fortunately, my daughter and I avoided a collision with other vehicles, but it was an incredibly dangerous situation. We managed to pull the vehicle over to the shoulder with great difficulty. We are still suffering from neck pain due to this incident. Upon inspection, we discovered that only a single chain was attached to the vehicle, while the others had become disconnected. When roadside assistance (Macoy services via U-Haul) arrived, they confirmed that the main connection had not been tightened properly by your staff. We were stranded on the highway for over two hours, which caused us to miss our intended destination and ruined the entire purpose of our move. We also incurred significant costs due to this incident. We were charged $300 for roadside assistance and lost an additional $300 paid to movers since we were unable to use their services. In total, we lost nearly $600 due to U-Haul’s poor service. Additionally, we did not receive a trolley that we had ordered at the time of rental, and we request a refund of $7 for this missing item. The bottom line is that the service provided by U-Haul staff was not only incompetent but also dangerous. We were lucky to avoid a major accident, but the emotional distress, lost time, and financial loss cannot be ignored. We respectfully request a full refund of the charges incurred during this rental, including compensation for the $607 lost due to your staff’s negligence. We trust U-Haul to take this matter seriously and ensure that no other customer experiences such a terrifying situation. If you need to reach us for further details, we are available by phone, though e-mail is preferred.
N S
BP Gas
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Naperville, IL 60564
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- 3.5 Average Customer Rating
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They had no idea what they were doing and tried to charge my credit card again. In summary, the whole experience was not very good.
David GThe sales clerk took the time to try and help me get a refund from U-Haul for the $50 of unused gas I ended up leaving in the truck. He was very understanding of my situation. Thank you!
Paul YAbsolutely would not recommend 0/10
Samantha TI was charged an extra $12 for gas when I put the amount I was told to put in. There’s no sign directing people where to go and the guy at the register made me uncomfortable.
MYLES M