the equipment was clean and appeared to be well maintained - but, I did want to highlight that I believe someone had left the window open when it rained. the door handle was filled with water and the interior smelled like mold so i needed to drive with the window open - not a big issue, but thought best to inform
GLEN E
BP Gas
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Naperville, IL 60564
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Customer Reviews
- 3.5 Average Customer Rating
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Hard to return truck. Website and app kept saying that something went wrong or my reservation was not found. Called and the person was not helpful, she kept repeating the same thing I've done before calling and even when I said I already tried everything she was telling me she was like I don't know maybe it's your phone. I asked what was next if the app or website didn't work and she just said to keep trying and if not to let them know so they could make a note....note that, I called you because everything else didn't work.
JUAN GThe attendant was confused with the process of releasing the truck. Lots of time wasted because he didn’t know what to do.
GERMANUS OYou need to have English speaking people to deal with , We had to go to different locations, in order to communicate with English speaking people
Scott ONo comment
James F