Very disappointed with the service. We arrived at the office at 4:20 PM to pick up our truck at 4:45 PM, but the office was already closed — even though the listed hours said it should be open until 5:30 PM. I had to call U-Haul customer service and wait on hold for 40 minutes to get assistance. Eventually, they gave me a code to open the box with the truck keys. The entire process took over an hour under the hot Florida sun. This experience was frustrating, poorly organized, and unprofessional. Very disappointed.
Sergiy H
Storage Sense
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Naples, FL 34109
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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The pick up and drop off were painful to say the least. The automated system was supposed to make this easier, and it only complicated issues.
Karen PThe office was closed despite it was during the normal working hours, the pickup process was cumbersome and counterintuitive. They charged me for an extra day rental while I returned the equipment an hour later and everything was closed and they were not able to rent it again until the next day.
Andrey SKeep up the good work
JOSE VThe location has very poor internet service and the people at the location know this but do not offer assistance or a temporary WiFi access. It took us going to a local Home Depot to update our account on the app and then going back to the location to finish the check in process. And if you show up early there was not an option to pick up the truck early Will be using someone different next time
Jonathan S