Booked a U-Haul from Bay St. louis a week out. The day before pick-up the pickup location was changed twice, and I ended up having to drive 30 minutes to pick it up. When I picked it up Jennifer has to input my order as a new order in the system; even though I had reserved online. In doing this we both acknowledged that I would be dropping it off in Bay St. Louis; not where I picked it up in Kiln. Yet, I was charged over $100 for returning the U-Haul to the wrong location. So, it's fine for U-Haul to change my reservation twice last minute, make me drive 30 minutes to pick it up, and they receive no penalty. Yet, when I drop off my U-Haul at a location, which I specified to the U-Haul agent I would be dropping it off at upon pickup, I'm charged over $100 as a penalty. Worst policy and customer service mindset ever.
Arthur T
Petersons Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Necaise, MS 39573
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The woman was amazing. So friendly! she even walked out to show me my unit, and where to park the trailer. Went above and beyond!
Katy SNo one was present for the drop off and there was no drop box so I had to put the keys in the visor. And that location would not pick up phone.
Raymond KAwesome people
Jeffery WPeterson's Storage went above and beyond helping me. I am not, however, pleased with how U-Haul changed my pick up location to another location at the last minute. Sure they sent an email the morning before; however, I do not check my email at work. Had I not called the original location, I would have shown up there at the designated time. The new location was over 45 minutes away. I stressed the entire day trying to find a closer location to no avail. Poor service on U-Haul in general, not the newest pickup or the drop off locations. They were excellent.
Carol D