The rep wasn't clear in explaining the charges. I was billed incorrectly the day I scheduled. Request was for 24 hours and rep booked four hours. Called to correct and explained we needed to leave truck in the destination city, he didn't explain there were also miles charges. He said it was one charge from point A to point B. The drop location was closed at 3:30 pm, and it took 45 minutes to drop off the truck.
MONTE L
Mad Man Motor Gun & Pawn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Neosho, MO 64850
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Customer Reviews
- 4.0 Average Customer Rating
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I needed the rental from Sunday evening until Monday evening. The place from which i rented the truck is not open either of those days so they had me download the u--Haul app to pick up the truck. They did not, however, register me through the system for picking up trucks when no one is there, and then app wouldn't give me access to the box with the key. I called U-Haul and re-registered through a very helpful person, but wasn't impressed with the rental location. They also did not have dollies or padding blankets to rent. I won't rent there again or recommend the location to others.;
KENT FDisappointing Drop-Off Experience I’m giving this location 2 stars because the drop-off process felt uncertain and lacked communication. When we returned the U-Haul truck, there was no one on site to check us in. We followed the instructions, dropped the key in the outdoor key box, and tried calling to confirm the return—but each time we called, we only reached an answering machine with the hours of operation. It would have been comforting and professional to receive a call back just to confirm they received the truck and that everything was in order. I never saw or heard from anyone at this location. The lack of follow-up made the end of our rental feel incomplete and left us unsure if the return had been properly recorded.
Raul Gdrop off after hours. Dropped off saturday ar 6:30 pm. Received email tuesday that transaction not complete. I had to call to rectify. I was also charged for mileage when returned. I rented for a 24 hour period, not mileage.
TERRY LProvide a discount based on a annual volume usage.
WILLIAM D