Extremely confusing. We had to drop off the truck at a different location since the original place was too packed and small for a truck and this wasn't told to us when we picked this location. We had to call and the lady on the phone told me that it was at this other location 400m away and we had to come back to drop the keys and there wasn't no where still to put the keys. Horrible horrible area needs to be updated and reviewed. Movers who spend days+ moving shouldn't have such a difficult time dropping off a truck after being Exhausted moving. If I could give this area zero stars I would. ALSO this nappa auto closes at 5 pm so good luck getting there before that after moving all day.
kimberly H
Bells Corner Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Nepean, ON K2H5B8
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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drop address is not right
LIHUA FOn the day of pick-up there had been a change to the price and drop-off location for the rental, and the agent claimed to not be able to correct it. A subsequent call to U-Haul revealed that this discrepancy should have been addressed at the pick-up location. In the end after several calls to U-Haul the situation was rectified, but it caused us a lot of unnecessary stress and upfront cost.
SUSAN PNo improvements needed, I was very satisfied.
ricardo sWe did online registration, yet still had to give them all the information we'd already entered into the app, which delayed our departure. The clerk also left us there waiting in the office while he drove to the truck's offsite location to check the odometer & fuel gage, which made us much later than expected. Not impressed.
Alexander S