Don’t charge me $150 for dropping off my truck to a different location. Especially when I call and ask if I can drop it off there.
Brandon J
Metzler Warehousing LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Franken, WI 54229
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Customer Reviews
- 2.0 Average Customer Rating
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I know u haul has various pickups all across the country but warehouse pickups like this are tedious. There was noone There to assist. Luckily I called a number on the warehouse and the owner who was supposed be at work had a day off and came to assist with my 5x8. Half hour late. How was I supposed to know how to install the hoich by myself if he was not there? Very strange, ...the contacts and calls I received prior this was very efficient and meticulous, but they did not match what happened on site.
marc bthere were no instructions on what to do when I arrived to pickup the trailer. There was nobody working at the location so I took the trailer, used it and returned it. Then I received a call from Uhaul a couple days later asking if I still needed to rent the trailer..... I left messages in the Uhaul app letting them know I had taken the trailer and returned it, no response was received..... Not a good experience. I was honest and paid for the rental when i could have just told them I didn't need the rental anymore and they would have had no idea that I used the trailer.
Joel WVery helpful when having to call and extend the rental!
Patrick B2 items that I had problems with and I think are deceiving. First, the size of the Uhaul. I ordered the 20', but that is a misleading dimension. The only way to measure 20' is to take the measurement of Mom Attic. Useable space on the floor is approx 17'. Either that or we did not get the correct truck. We will have to make an additional trip because we had an item that would have fit 20' on the floor. Second, mileage is a crock. The mileage allowed is only from house (departure) to house (destination), it does not include the distance from the pickup to dropoff. This distance accounted for an additional 38 miles, or $38, added to my bill.
Anthony H