Number of miles allocated weren’t enough due to change in pick up point costing an additional fee which was not due to us.
JOHN B
TMC Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Lisbon, WI 53950
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Great service and equipment.
LINDA JI had a terrible experience. There was only one employee working at the La Crosse, WI store on one of the busiest days of the year- college move out day at UW La Crosse. I waited in line for about an hour to be told that they didn't have a truck for me. This 10' truck was not only going to be used to moved both of my children out for the year, it was also my transportation back to Milwaukee. I had to catch a ride to New Lisbon which was an hour and a half away, so over four hours was wasted. Nobody was at the New Lisbon store so it's not fair to grade it. I had a bad experience one of the last time I used UHaul and had to drive 30 minutes to pick up my trailer. Several other customers were having to drive several hours to pick up their trucks...I just don't understand. I asked how much this inconvenience would reduce my bill, I was told nothing. Just terrible customer service.
Steven HPeople at this location are personable and competent. There is nothing I can think of that would make the rental process better.
DAVID FA woman called and told us our truck was available. When we got to the location, we learned the vehicle that could have been returned close to our home had not actually been returned. The only truck available had to be returned to that location, not the location close to our home. This mistake added approximately 50 miles.
THOMAS T