Poor check-in experience. Employees had issues with the app/check-in technology and overall process. Check-out was also very minimal with no post-return inspection of the vehicle by employees and no off-boarding explanation of next steps for me as the customer (I.e. transaction receipt emai, additional charges if applicable, etc).
Derrick H
Goodfriend Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New York City, NY 10035
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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This particular location was not on the same level as others I have rented from. There used to be a location at east 117th street that was outstanding . This location has crappy customer service, they can’t read a gas and have charged me for things I didn’t get and didn’t agree to. I will never rent from this location again and I may be looking for a new truck/ van rental company in the future if this is how U-Haul lets their franchises treat its customers.
LUCINDA VThe manager at the location was very nice, helpful, and knowledgeable in his work. We called the same day for a van, it was available and he was flexible as our schedule changed two times due to weather. Drop off after hours was possible, which was great.
Christopher RI have rented from this location many times, always great service
John PThe truck was dirty and the ac didn't work unless you held the nob. There was no wind shield washing fluid. The app was not working to turn in rental.
RAYMOND G