The U-Haul van was great, I had a problem with the staff at the location. My rental time was set for 8 am. I was there a little before 8 yet had to with until about 8:45 am to pick up the vehicle because the location was closed. When someone did arrive they gave me the story how the train was late yet they had time to get breakfast at Dunkin Donuts. When returning the vehicle the same person told me that they couldn’t check the vehicle back in and that I had to download the U-Haul app and check it in myself. I went to this location because I need someone that could do these things at the front desk, luck my friend was able to help me out with his phone. I don’t think I would have to again but I’ll never rent from here again.
KENLEY G
Goodfriend Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New York City, NY 10035
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Customer Reviews
- 4.5 Average Customer Rating
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Should upgrade the trucks
Angelique LMatt, the employee on duty, was absolutely incredible. We were late, had issues with uploading our license, and he had several customers waiting -- and yet he was always polite, understanding, and supremely helpful. Really satisfied with our U-Haul experience.
Briana CKeep up the good job excellent
BARBARA JI had completed the check-in the night before and even stopped in that evening to meet the guy that worked there and to confirm I would see him at 8am sharp when they opened. I got there at 7:50am and he was outside cleaning and sweeping the sidewalk. Not in any rush so I started picking up trash to get him done so I could grab my van at 8am sharp. When he finally got into the store and pulled up my reservation - he said that my checkin was incomplete - I had to re-enter 40% of what I had already done the night before. He then asked me to grab the blankets that I had requested and then went out to the van to retrieve it. It had moving dolleys and debris in it from the prior evening so I removed them before he then did a quick job of cleaning the van with a leaf blower (not very well I might add)... and then I departed at about 8:17am. The reason for my low rating was I was told all of these things would be done before I arrived as I needed a quick departure and it led to a very dissappointing rental. I drove a total of 12 miles and I had to add $12.60 of gas (amost 4 gallons) to bring it back to just above the level I departed with. So the van was getting 3 miles to a gallon... not a very efficient mode of transportation. Overall a really bad experience.
Tommy T