The equipment storage area is located in a gravel lot adjacent to a gas station, and has a very steep and somewhat abrupt sloping access. I actually needed to use 4WD to drag the trailer up the grade when leaving. The combination gas station/convenience store has very limited staff, so your rental is sandwiched between cigarette sales and soft drinks. An employee did assist with hookup and verified the towing vehicle. Rental return was a whole different story. I was able to maneuver the trailer into the original pickup spot, went inside to check out and was asked if I could unhook the trailer, and informed I would get a receipt via email. That 6x12 trailer probably has a 100 lb tongue weight, and a customer should never be responsible for equipment hookup or removal. I would not recommend this location and I will not use them again.
LEONARD S
896 Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Newark, DE 19713
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Customer Reviews
- 4.0 Average Customer Rating
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The truck acted like it did not want to pick up speed, and the engine light came on
CRYSTAL WBest option. Simple to drop off and leave.
Peter KClean the truck before giving to a customer. Could barely even see out the window
Richard FAlways great service and always willing to help.
SALMAN M