I selected on my reservation that we wanted to proceed with the pick up process with an actual person and not self serve on the app. The app did not tell me that no one would be physically present at the office even after confirming the day before. When trying to proceed with a self serve pick up, we ran into a lot of trouble with the app. Problems that would have been resolved if someone was there. We were on hold for while to find out we had to video chat with someone on the wall of the pick-up office. Overall, pick up took well over 45 minutes but eventually got our truck and returned it same day. Had no problems with the drop off through the app. If you are wanting a location where you can pick up truck with a person in office, this would not be the place to go.
Ron B
Midgard
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Newberry, FL 32669
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Rental truck did not contain the dolly cart or packing blankets as advertised.
Sky NThere was no person physically there. I had to do all the work myself and there was absolutely no customer service. The woman on the video monitor barely spoke English and I couldn’t understand her, and she hung up on me. She was not helpful at all. I was extremely frustrated and stressed through the entire process. My son also works for U-Haul and I was supposed to get a discount and I never did. No one could help me get the discount applied
Jennefer LEmanuel was great.The only location I will ever rent from again
Ryan DThis s 100% automated location, no one onsite. It took way too long to check in and the experience sucked. Will never rent there again
Doug M