My concern at drop off is that when I pulled up a man came out to greet me, I clicked on the app and the app kept requesting steps to take (pictures etc ) and told me to put the key in the drop box. The man came out greeted me and kept saying that I did not have to follow the steps and I should give him the key. I called U-Haul 800# but then eventually found the drop off box on my own. The 800# was not helpful. I think this should be clearer. If I’m allowed to hand the key to a person, that should be stated. It was a bit nerve racking.
Janett R
Orange Lake Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Newburgh, NY 12550
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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Staff member was very pleasant and polite. I will definitely do business with them again.
IRVING ASnow on top of truck which is a safety hazard and against NY state law, also rear full of snow covering plate
William BWaiting for the approval on the app was way too long. People use it for convenience, it was anything but. I could have ran into Lowe’s and rented a truck faster.
JOHN WEverything went well at this location.
MICHAEL J