My original reservation was the main UHaul in Panama City, FL, on 15th Street. However they called me the day before pickup and said they did not have the 5x9' utility trailer I had reserved!!! So I had to drive 90 minutes to Niceville to pick up the trailer, then 90 minutes back to my house to load it. The UHaul in Panama City deserves 0-stars because of their inability to understand what a reservation is.
David L
Petro Gas Station
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Niceville, FL 32578
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Very hard to communicate with, would not answer the phone. Had to drive to lactation to ask questions, etc. Dies not have additional items available for purchase due to the fact the trailers do not have the equipment to adapt to newer hitches and it is nit discllisedd that additional equipment may be needed to hook up tailor to ball and for the lights to work.This is a known issue after calling another location for a trailer when this person did not seem to know why or did not attempt to be helpful. Had to go searching for items and by the time they were gotten place was closed. Was delayed a critical day. The next day, go back in pouring rain to get the newer if the two he has and they had been pushed down the hill in a low place and we're under water. Had to search local area for another trailer. Lost more precious time. Then had to segregate items personally moving from ones moving company was packing and moving, and praying that there was enough room for everything. All this was supposed to be done the day before so if there was a problem the overage would go into storage. Thie following day after arriving at new destination in the wee hours of the morning, mid morning got a call asking where the rental was and why it had not been turned in. Had to explain what happened. The only good thing about this rental was that I got a refund for the blankets that were never used. The nightmare of the total sale of my home, down to the moving on both sides of the coin are things I will never forget. There wasn't a pleasant person to deal with at the U-haul places. Things sure have changed over the years. The road of a widow is filled with a lot of roadblocks, boulders in the road, and ruthless people in the service industry.
Alex FThe owner was short tempered, rude and condensing when asked questions. If it wasn’t for the district manager performing maintenance on the equipment I don’t know how long I would have been there to drop off the enclosed trailer. The district manager was amazing to talk to and extraordinary helpful, this review hopefully will not reflect negatively towards the regional manager. I wouldn’t rent nothing or return anything from this place.
Chad ADolly and pads not positioned in truck. Had to return to counter to get clerk. She seemed put out to have to go outside and retrieve dolly and pads from a filthy shed. Unfortunately, there were only 8 pads available and paid 24. No offer to adjust the reservation to reflect actual number of pad provided. Recommendation: Confirm equipment requirements are verified BEFORE the customer arrives for pickup. Also, this pickup location needs some serious customer service training. Very poor effort..
STEVEN BMy rental was moved here because of availability. It’s about 30 miles from my starting point one-way. I was then, charged for the extra miles I was forced to drive to pickup the equipment.
Jairic M