When you have a reservation you should have your truck ready I reserved it May 8th for the 17th & had conformation # & everything & go to pick up they trll me its in Wayne witch wasted my time & 60 extra miles & told I wasn’t getting charged for miles & got charged $179 so not happy
Laura K
Nebraska Appliance Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Norfolk, NE 68701
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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My experience at this U-Haul location was extremely disappointing, mainly due to the poor customer service. The woman at the front desk was rude and unhelpful, making me feel like asking a simple question was an inconvenience to her. When I misunderstood something she had explained, her response was demeaning rather than clarifying. To make matters worse, I was wrongfully charged for fuel despite filling up the truck beyond the level it was at when I picked it up. The lack of professionalism and unfair charges make it clear—I will never use this location again. I hope management takes action to improve customer service because no one should have to deal with such an unpleasant experience.
SIERRA FTHERE WERE PROBS WITH THE APP AND APPROVAL TOOK FOR EVER, I WAS AN HOUR LATE GETTING HOME TO START MOVING WHEN I HAD PEOPLE WAITING TO HELP ME.
GERALD HVery helpful
MICHAEL SReally good service
Josh Z