Customer Reviews for Nebraska Appliance Center
(U-Haul Neighborhood Dealer)

362 reviews

1201 W Omaha Ave   Norfolk, NE 68701

(402) 379-9718

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: 12:30 pm - 4:30 pm

Services at this Location:

Contact Us

(402) 379-9718

1201 W Omaha Ave
Norfolk, NE 68701

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: 12:30 pm - 4:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Improving the cleanliness of the Uhaul. It was disgusting when we picked it up. Bandaids and chips were everywhere in the front seat and in the back. The windshield was full of bugs. Not safe to drive on the interstate/highway.

Katelyn L. 
Rating:
5.0

These people were friendly and helpful!!! Highly recommend this location!!

Mike B. 
Rating:
3.0

Customer did not leave a comment.

Benedict H. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Trailer worked fantastic, without any issues

Robert R. 
Rating:
5.0

Customer did not leave a comment.

JACKIE T. 
Rating:
4.0

Customer did not leave a comment.

STEVEN F. 
Rating:
5.0

Customer did not leave a comment.

Robert O. 
Rating:
1.0

I was very disappointed that the fuel was at just over a half a tank of gas and the representative noted there was 3/4 of a tank. I forgot to check the fuel before I left the facility. When I did notice that I was too far away but I didn't wanna turn around and go back to tell them. I returned the truck with about $20 more gas than what I was given to start with. I then got overcharged for another $20 when I returned the truck because they said I didn't have 3/4 of a tank of gas. Very disappointed in this rental!

Dwight P. 
Rating:
5.0

Customer did not leave a comment.

Cecilia B. 
Rating:
5.0

Nebraska appliance center was exceptional after the original location of Koch's Hi-way service failed terribly. There was no one around at the time of my scheduled pickup, but there was a sign that directed me to a second location of theirs, where someone would be. Upon arrival there, no one was at that location as well. I then called their business several times and there was no answer. I went back to the original location and still no one was around. At this point I called Nebraska appliance center and they were able to change my reservation to their location. After that everything went exceptionally well.

Eric P. 
Rating:
4.0

I was told to drop the trailer off anywhere at the location on Sunday, which I did, and I was charge an extra day rent. On the final contract it said the trailer was dropped off 9:23 Monday morning. Was I suppose to walk inside and let them know it was back when I dropped off Sunday. Did not appreciate getting charged an extra day

Mark W. 
Rating:
4.0

Customer did not leave a comment.

NEAL A. 
Rating:
5.0

Customer did not leave a comment.

Jerald K. 
Rating:
5.0

Our trailer did not have a jack on it and that was dangerous when we went to take it off the Jeep. It was so heavy.

DON P. 
Rating:
4.0

Vehicle in need of an alignment.

Richard P. 
Rating:
3.0

Customer did not leave a comment.

Douglas P. 
Rating:
4.0

Issues with turning in with uhaul app.

Karen B. 
Rating:
5.0

I took pictures of the mileage and when I went to figure out the miles you couldn't see them on the pictures 😡

Ashley F. 
Rating:
4.0

I need a receipt of payment.

Patti B. 
Rating:
4.0

Customer did not leave a comment.

Susan W. 
Rating:
4.0

Our truck was a day and a few hours late. It was a large problem. The people at the place were awesome, but I didn't understand the delay.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

Randall J. 
Rating:
4.0

Customer did not leave a comment.

Darren P. 
Rating:
5.0

Customer did not leave a comment.

Gabby V. 
Rating:
4.0

Customer did not leave a comment.

Mason R. 
Rating:
4.0

Repair the chains that hook up to the vehicle. They should be a “S” configuration not a “V”. My chains never did hook up properly. This is not where you cut corners. There was more than one trailer there with the “V” hooks.

RobertJ H. 
Rating:
5.0

Customer did not leave a comment.

Dan H. 
Rating:
3.0

The truck had a roof leak, a cab leak, and was not swept out.

dan P. 
Rating:
1.0

Horrible location. I would never rent from this location again. First, the people working at the site were rude and behaved as if they annoyed they need to deal with a U-Haul customer. Second, there was no one available to hook up the trailer I rented. I had to hook up the trailer myself. Third, I returned the trailer within a few hours and they charged me for 2 full DAYS. I had to call and complain to get refunded for the extra day they tacked on. Again, they acted annoyed even though it was completely their mistake. They never even apologized for charging me double. This location should NOT be affiliated with U-Haul.

Dharmananda J. 
Rating:
5.0

No need to improve. Everything was great. Thankyou for your services!

Lisa J. 
Rating:
5.0

Customer did not leave a comment.

Patrick F. 
Rating:
5.0

Customer did not leave a comment.

Debrah A. 
Rating:
2.0

Junky looking and had to look for the office

DON R. 
Rating:
5.0

Customer did not leave a comment.

Zachary W. 
Rating:
4.0

Customer did not leave a comment.

MARK K. 
Rating:
4.0

I still need a copy of my bill sent to me ASAP please

Leann B. 
Rating:
3.0

Customer did not leave a comment.

BRIAN F. 
Rating:
4.0

Customer did not leave a comment.

Henry S. 
Rating:
3.0

Customer did not leave a comment.

STONEY C. 
Rating:
5.0

The only issue we had it was rough riding from the start like the shocks were bad but otherwise everything was great.

JUDY C. 
Rating:
5.0

It's was amazing

ALBERT A. 
Rating:
5.0

Customer did not leave a comment.

DEAN R W. 
Rating:
5.0

Customer did not leave a comment.

CONLEY S. 
Rating:
5.0

Customer did not leave a comment.

ROY G. 
Rating:
3.0

Customer did not leave a comment.

Joan S. 
Rating:
5.0

Customer did not leave a comment.

Vickie B. 
Rating:
5.0

Easy to find, and left the trailer off after hours. Nice big lot to turn around in

Steven B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

A great drop-off as well. Bob took a picture of the mileage and a quick visual inspection, receipt was waiting for me when we got back inside. Overall very efficient- and customer friendly. Thanks, guys!

Jonathan G. 
Rating:
5.0

Love this location and everyone there. Will definitely go back!!

Denise R. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS L. 
Rating:
2.0

I secured a 26 foot truck via the online reservation for an 0800 pickup and was notified at 530 pm the night before my pickup that the truck wouldn't be available until 1000 am. This is absolutely unacceptable. Fortunately they did have a 15 foot truck I was able to move. Good thing my move was in town and not cross country.

Tyler P. 
Rating:
5.0

Customer did not leave a comment.

Chase G. 
Rating:
4.0

Have Reservation made before pickup.

CHANDLER G. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
4.0

Clean, yes and very helpful. Trailer had issues. Brakes didn't work, floor felt like it was going to cave it

Steven W. 
Rating:
5.0

Customer did not leave a comment.

kristina F. 
Rating:
3.0

Make sure you get the Uhaul to a convenient location for pick up.

AMY R. 
Rating:
4.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

Renae H. 
Rating:
5.0

Customer did not leave a comment.

MILES J. 
Rating:
5.0

Customer did not leave a comment.

Kurt P. 
Rating:
5.0

Customer service was great!!

Anthony W. 
Rating:
5.0

Customer did not leave a comment.

REYNALDO G. 
Rating:
3.0

we filled gas but were still charged for 13 GL

Satish M. 
Rating:
5.0

Customer did not leave a comment.

JAMES O. 
Rating:
2.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Alow all trailers to be a one way trip. We had to bring the trailer 2.5 hours back to original office to accept the rental. We were in a pinch so we accepted.

JAMES V. 
Rating:
4.0

Customer did not leave a comment.

DAVID C. 
Rating:
3.0

The Uhaul desk was untidy and difficult to find in the corner of the furniture store where itwas located.

Stephanie K. 
Rating:
3.0

CSR was very helpful when I was unable to complete the online check in at the pick up location.I will use this location again.

DOUGLAS B. 
Rating:
4.0

There were three trailers on the site that were 6 x 12. The one we were given to rent was in the worst shape of the three. We had to travel over 1400 miles with this trailer. We noticed shortly after renting it the tail lights did not work properly. The left turn signal worked and the lights worked however the brake light on the right side and a turn signal on the right side did not work. It was very disappointing

Deborah W. 
Rating:
4.0

Customer did not leave a comment.

Angela N. 
Rating:
5.0

I had an issue with a tire but your team at appliance store amazing and everyone I talked to also. They took care of issue and I will use you guys again.

LUKE W. 
Rating:
5.0

All aspects of the trailer rental were outstanding!

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

ANDREW S. 
Rating:
4.0

They were able to help me when I walked in this morning to get a rental and was able to give me one that had just came in and I was glad. Thank you

PATRICK N. 
Rating:
5.0

Amber who got my order lined up over the phone Needs to be complimented on her superb job of organizing my rental order. It was like clock work and so smooth. Don't promote her. I want her help next time. About the equipment though. The trailer tires were low on air. Luckily the place I was going had air. The rental place was great with having the equipment ready and helped me hook it up and all were friendly and polite. The equipment made the job of moving my vehicle a piece of cake and price was competitive with other delivery services. I am pleased with my experience.

michael C. 
Rating:
5.0

There was thc oil left in the glove box from a previous customer. Make sure this area is checked as someone could get arrested for having that in there and not know it.

Brian E. 
Rating:
4.0

Customer did not leave a comment.

DONALD C. 
Rating:
5.0

Customer did not leave a comment.

PATRICK M. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Need to check fluid levels. Oil light came on and had to put oil in the truck.

RANDALL H. 
Rating:
5.0

Trailer was easy to load/unload and pulled very nice. Would use this service again.

CHRISTINE A. 
Rating:
2.0

That store is gross and the people were rude and disorganized. I did not want to go there to pick it up but it was the only location that had one

RANDY C. 
Rating:
5.0

nothing it was an enjoyable experience my first time renting from uhaul and will recommend to anyone who wants to rent a trailer thanks

bruce B. 
Rating:
3.0

U-Haul changed truck size and location pick up site day before needing it. Person on phone was rude

Brady H. 
Rating:
4.0

Customer did not leave a comment.

Jim R. 
Rating:
4.0

Customer did not leave a comment.

JoAnn K. 
Rating:
5.0

Customer did not leave a comment.

Lowerelkhorn N. 
Rating:
4.0

Customer did not leave a comment.

Marcia W. 
Rating:
4.0

None

BYRON W. 
Rating:
5.0

Customer did not leave a comment.

Baily B. 
Rating:
1.0

I would never rent from them ever again got charged 2 times

danila C. 
Rating:
5.0

Customer did not leave a comment.

Luis R. 
Rating:
5.0

Great service and help unhooking!

TYLER G. 
Rating:
5.0

Customer did not leave a comment.

Leah A. 
Rating:
5.0

Customer did not leave a comment.

Adam W. 
No reviews have been submitted for this location.

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