The customer service was friendly and helpful, but it was a couple minutes late opening. The gas in the truck wasn't the right amount that was on the paperwork. Overall, it was a smooth transaction.
Patricia P
AAAA Self Storage 22nd St
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Norfolk, VA 23517
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Customer Reviews
- 2.5 Average Customer Rating
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Honestly, my list for this experience is just too long. I've used u-Haul exclusively for years, but this situation changed all of that. From inaccurate/dishonest billing, no/wrong equipment, to an unprofessional customer service representative to name a few, what's left that's still good enough for a referral?
PATRICIAANN CLocation was convenient- 2nd time using in less than one month, but unable to help with a check-out issue. They tried to get customer service help for me with an app problem at check out. Still waiting for a response after an hour on hold at site, several calls, and submitting request on line. National customer service needs to do better. No complaints with the particular dealer.
David ELocation did not open until 9am. We had booked for another location that opened at 8am. We had a long drive and this put us behind our schedule.
Stanley GOverall, the truck got me where I needed to go and the pickup was easy. But, the location is sketchy so I wouldn't come here late or super early. The truck cabin was covered in dog hair and I heard screeching sound throughout the ride (I assume this was the timing belt).
Aleksandr Z