Customer Reviews for AAAA Self Storage 22nd St
(U-Haul Neighborhood Dealer)

176 reviews

110 E 22nd St   Norfolk, VA 23517

(757) 622-4405

Location Hours

  • Monday - Saturday:
    9 am - 1 pm / 2 pm - 5:30 pm
  • Sunday:
    11 am - 3 pm

Services at this Location:

Contact Us

(757) 622-4405

110 E 22nd St
Norfolk, VA 23517

Services at this Location:

Location Hours

  • Monday - Saturday:
    9 am - 1 pm / 2 pm - 5:30 pm
  • Sunday:
    11 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

WILLIAMCURRAN E. 
Rating:
5.0

Glenn was excellent. He was able to help me when a previous reservation fell through.

OLIVIA M. 
Rating:
4.0

Customer did not leave a comment.

MERVINMICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

GLENSTEPHEN S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN P. 
Rating:
5.0

Not this locations fault but the location in Hampton Va on Mercury blvd did not honor my reservation causing me to drive 1 hour out of my way and 2 hours sitting in traffic 75 miles that was unnecessary. Very disappointing

LAMARCODANTE W. 
Rating:
4.0

Customer did not leave a comment.

STACEYMARIE S. 
Rating:
3.0

The truck was in bad condition. Hardly held the road. Steering was hazardous. Passenger mirror no visibility.

RONALD H. 
Rating:
5.0

Very, very helpful meeting our needs.

CHERI M. 
Rating:
5.0

Nothing. Y'all are fucking awesome. Keep up the good work.

SAVANNAHARIELLE F. 
Rating:
5.0

Customer did not leave a comment.

Bob C. 
Rating:
5.0

Customer did not leave a comment.

KARENJAMIL R. 
Rating:
5.0

Customer did not leave a comment.

LEABRYAN N. 
Rating:
5.0

Customer did not leave a comment.

TERESIA W. 
Rating:
5.0

It was a quick and easy experience

TIMMIRA S. 
Rating:
4.0

Customer did not leave a comment.

annette S. 
Rating:
2.0

Customer did not leave a comment.

MARKJOSEPH B. 
Rating:
5.0

Everyone working at this location is very friendly!

RAYASAGER G. 
Rating:
5.0

Great experience, Glenn was very helpful and explained everything and answered all my questions. Will definitely use them again.

JOSEPHMCCOY B. 
Rating:
3.0

Customer did not leave a comment.

Malik F. 
Rating:
1.0

My truck broke down and i sat and waited 3 hours with 2 kids.

Chasity W. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

MONICARENAYE R. 
Rating:
5.0

Nothing was super easy and really affordable

Christopher P. 
Rating:
5.0

Glenn was great help!

Janyall H. 
Rating:
5.0

Glenn, the manager was very helpful and polite. I will use this location for all my rental needs. Office was clean/ check out was easy since I had done it on line. I will say, the cargo van should have more of a vacuum before the next customer rents it. It was not bad for the time I used it, it just could have been a little neater. All in all, a very positive rental experience.

Kathy K. 
Rating:
5.0

Customer did not leave a comment.

Jimmy H. 
Rating:
3.0

The truck had no exhaust, windshield wipers didn't work and the truck was really dirty didn't match the pictures either

Ryan H. 
Rating:
4.0

The gentleman who worked with me to check out my truck, find a dozen furniture pads and then swap trucks for me deserves a serious bonus for his commitment to making my rental work. He spent 30 minutes looking for furniture pads and then when I discovered that the first truck I drove away in had a ding in the driver's side of the windshield and the windshield wipers had long since ceased to clean the windshield he had another truck ready for me when I returned the first truck. Keep up the good work, J.

David R. 
Rating:
4.0

Customer did not leave a comment.

Shawn D. 
Rating:
5.0

Customer did not leave a comment.

Kem S. 
Rating:
4.0

Glen, the rental agent, was welcoming, yet business like. I felt that my account transactions were important, and worthy of attention. The environmental was clean, professional, & relaxing. I'd refer everyone here; it's a great place to do business..

Frederico B. 
Rating:
5.0

Very nice gentleman in office when I dropped off key.

Sonya S. 
Rating:
5.0

Customer did not leave a comment.

Ashley J. 
Rating:
5.0

It was very good I would recommend to everyone.

Haywood B. 
Rating:
3.0

bad tire immediately and several unmarked damages. Had to document over 13 . But was explained that it wasnt their truck.

Amanda B. 
Rating:
5.0

Customer did not leave a comment.

ALEAMONEE S. 
Rating:
4.0

The truck drove well with no problem, and if there was dolly available to use would be great. I plan on using services in the near future.

donna C. 
Rating:
5.0

Your trucks start out on haul mode which seems to change their transmission shift points and burns more gas. This is very annoying to have to remember to take it out of haul mode each trip.

Kenneth P. 
Rating:
5.0

Renting agent was also very friendly.

Crystal M. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
4.0

The office opens at 9:00 during the spring and summer, as stated on a flyer posted in the office window, however the manager posted a sign that said he was "on-site" but out of the office (the office was locked). So I had to wait for about 15 minutes until he showed up to begin the rental process. Moving day is busy, and we had friends and family over to help us load the truck, but I was late because the manager wasn't in the office. Otherwise, no problems with the equipment, and the manager was friendly and helpful when he got to the office.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Jerineca M. 
Rating:
5.0

Everything was smooth from start to finish. Definitely recommend.

Tremayne L. 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn B. 
Rating:
3.0

I am not happy i was charged $85.13 which i agree as per my contract. $42.29 was taken that day. Today they took the $85.13. This is an error that i want fixed

Harvey N. 
Rating:
5.0

Nothing at all! Thank you!!!

Niquita R. 
Rating:
4.0

Customer did not leave a comment.

Michelle P. 
Rating:
5.0

Customer did not leave a comment.

Rebecca G. 
Rating:
5.0

I was over charged for a dolly, as the truck I rented came with one, but over all an okay experience, except I was not able to receive a receipt until the next day due to a tax error

Autumn A. 
Rating:
1.0

Hire professionals!! Not some kid who tries to rent you a truck with a nail in it!! His exact words - just go ahead and take it and see if holds air and to call U-Haul for road side assistance if you have any issues!! SAD SERVICE AND WILL NEVER RENT FROM U-HAUL AGAIN!!

John E. 
Rating:
5.0

Customer did not leave a comment.

Dale L. 
Rating:
3.0

I was not informed ahead of time that I would have to use my phone to get on the company's Wireless and take a picture of my driver's license Etc this was not what I was expecting I have done many reservations online before and just show up and pick up the truck I'm not very good with the phone and I think I should have been told ahead of time that my expertise on a cell phone was needed I didn't like that at all I don't think you are considering the age of some of your customers and the technological skill of the average person or even the anomaly it wasn't right and I was mad about it but I did learn something new. However I don't think U-Haul should B teaching us how to use an app on her cell phone I should be able to go to the office pick up a truck and leave like I always have without having to employ my cell phone in the matter what if I didn't have my cell phone I'm just SOL she asked me do you have the phone that you reserved the truck on and I did it online so not everyone orders things or Reserve trucks on a phone what are you going to do then say too bad you have to have a phone why couldn't the office just take a picture of my driver's license if they wanted my driver's license why do I have to use my phone to do that you all are demanding way too much of people. I just want the truck that I ordered online why bother having an online reservation and you don't even tell us ahead of time that we are going to need our phones that's ridiculous not everyone has a cell phone either

Jessi H. 
Rating:
5.0

Customer did not leave a comment.

Tamika J. 
Rating:
3.0

None

dan P. 
Rating:
4.0

Customer did not leave a comment.

Kenneth D. 
Rating:
1.0

Total mileage for the use of the truck was 7 miles (from leaving the Uhaul parking lot, picking up the load, dropping it off, and back to Uhaul). I was charged additionally for 3.6 gallons of gasoline, which is impossible to use in 7 miles (and impossible to discern on a vehicle with a 40 gallon tank and a gauge that only reads in quarters of a tank). No effort has been made on their part to investigate or correct this since it has been brought to their attention. I do not recommend using their services.

Melissa S. 
Rating:
4.0

I was satisfied with the vehicle, but I was not pleased with the fact that I was charged an additional amount for going a few miles over, (less than 10). I returned the rental a day ahead of scheduled and the fuel level was 1/3 more than the amount at pickup. I feel that there should be some lead way as to the few miles over.

Thomas C. 
Rating:
1.0

I was double charged and when I called to get help they did not even try to help me.

Gabrielle C. 
Rating:
5.0

Customer did not leave a comment.

Dan J. 
Rating:
3.0

Didn't get the dolly I paid for and wasn't reimburse

Sharifa S. 
Rating:
5.0

Customer did not leave a comment.

myesha C. 
Rating:
5.0

Customer did not leave a comment.

Brian A. 
Rating:
4.0

Customer did not leave a comment.

George T. 
Rating:
5.0

Customer did not leave a comment.

Margaret C. 
Rating:
5.0

Customer did not leave a comment.

Justin S. 
Rating:
3.0

Customer did not leave a comment.

Nicholas R. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
3.0

Customer did not leave a comment.

Lavon G. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Danielle H. 
Rating:
5.0

Check upper left/front corner. Seal around the reinforcement cap is showing gaps that will definitely allow rainwater, moisture and insects to permeate the inside of this particular truck.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Kathleen C. 
Rating:
5.0

A 15ft truck should hould have an extra safety step to get in and out of the vehicle . I fell getting out of that truck because of the very high step to the ground.

Bogans T. 
Rating:
1.0

Reservations was changed without notifying us. We drove from out of town to the location where they originally said we was going to pick up the truck just to get sent way across town to Norfolk which was over 20 miles

antwoine A. 
Rating:
5.0

I'm sorry I can't remember the woman's name who was there on Saturday, April 7, 2017, but she was great! Very helpful, very friendly, and we will certainly return to this location the next time we need to rent a truck simply because excellent customer service is hard to find now a days!

Robyn Aubrette H. 
Rating:
4.0

improve the efficiency of the mobile rental app, waited for a long time and then still had to go into the location to finish

Marvin E. 
Rating:
1.0

I reserved a handtruck and six blankets for furniture. Those were items I absolutely needed to have. When I arrived I was told that they were giving away to somebody else who wanted them at the last minute for a one-way trip. The worker did not care that they did not have any dollies or blankets and suggested that I cancel my order. This was a rare opportunity that I trusted uhaul with my moving needs and I will never do that again and I will encourage everyone I know to not trust Uhaul.

Daniel H. 
Rating:
5.0

The process of having to give the numbers of 2 people that you know and having them called right whenever trying to pick up the truck is very annoying. This should be stated before you are actually picking up the truck.

Isaac H. 
Rating:
5.0

Great customer service

Ashley V. 
Rating:
5.0

Customer did not leave a comment.

ANDRE L. 
Rating:
5.0

Attendant was very pleasant. Both the pickup and drop off locations were clean and well managed, service reps were very professional.

Holley S. 
Rating:
5.0

Nuthing, we were treated very very well and will return again if needed.

CARLA S. 
Rating:
5.0

thumbs up

Kenny T. 
Rating:
4.0

Customer did not leave a comment.

HUMBERTO F. 
Rating:
1.0

Tire needed air and due to no on-site pump I had to go to another location. Tank was not full of gas as was noted it was on the contract. Bed was dirty, lots of mulch and 2 fast food bags full of trash. Cab smelled like someone had been smoking.

Luke T. 
Rating:
3.0

Better signage for dropoff area and front door.

Shawn B. 
Rating:
5.0

Customer service was excellent.

PATRICK S. 
Rating:
5.0

Customer did not leave a comment.

Zachary A. 
Rating:
5.0

Customer did not leave a comment.

Tina D. 
Rating:
5.0

Customer did not leave a comment.

Tiffany J. 
Rating:
5.0

Customer did not leave a comment.

Salomon M. 
Rating:
4.0

Customer did not leave a comment.

Lawrence M. 
Rating:
5.0

Customer did not leave a comment.

Aviva H. 
Rating:
3.0

Customer did not leave a comment.

Danyall W. 
Rating:
5.0

The experience was better than expected; local, friendly and stress-free service.

Larry D. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

good, friendly service

donald B. 
Rating:
3.0

Customer did not leave a comment.

Laurie E. 
Rating:
3.0

Customer did not leave a comment.

Jonathan S. 
No reviews have been submitted for this location.

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