It was a quick and easy experienceTIMMIRA S.
Moving Truck Rental in Norfolk, VA at AAAA Self Storage 22nd St
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Norfolk, VA 23517
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Everyone working at this location is very friendly!RAYASAGER G.
Great experience, Glenn was very helpful and explained everything and answered all my questions. Will definitely use them again.JOSEPHMCCOY B.
My truck broke down and i sat and waited 3 hours with 2 kids.Chasity W.
Nothing was super easy and really affordableChristopher P.
Glenn was great help!Janyall H.
Glenn, the manager was very helpful and polite. I will use this location for all my rental needs. Office was clean/ check out was easy since I had done it on line. I will say, the cargo van should have more of a vacuum before the next customer rents it. It was not bad for the time I used it, it just could have been a little neater. All in all, a very positive rental experience.Kathy K.
The truck had no exhaust, windshield wipers didn't work and the truck was really dirty didn't match the pictures eitherRyan H.
The gentleman who worked with me to check out my truck, find a dozen furniture pads and then swap trucks for me deserves a serious bonus for his commitment to making my rental work. He spent 30 minutes looking for furniture pads and then when I discovered that the first truck I drove away in had a ding in the driver's side of the windshield and the windshield wipers had long since ceased to clean the windshield he had another truck ready for me when I returned the first truck. Keep up the good work, J.David R.
Glen, the rental agent, was welcoming, yet business like. I felt that my account transactions were important, and worthy of attention. The environmental was clean, professional, & relaxing. I'd refer everyone here; it's a great place to do business..Frederico B.
Very nice gentleman in office when I dropped off key.Sonya S.
It was very good I would recommend to everyone.Haywood B.
bad tire immediately and several unmarked damages. Had to document over 13 . But was explained that it wasnt their truck.Amanda B.
The truck drove well with no problem, and if there was dolly available to use would be great. I plan on using services in the near future.donna C.
Your trucks start out on haul mode which seems to change their transmission shift points and burns more gas. This is very annoying to have to remember to take it out of haul mode each trip.Kenneth P.
Renting agent was also very friendly.Crystal M.
The office opens at 9:00 during the spring and summer, as stated on a flyer posted in the office window, however the manager posted a sign that said he was "on-site" but out of the office (the office was locked). So I had to wait for about 15 minutes until he showed up to begin the rental process. Moving day is busy, and we had friends and family over to help us load the truck, but I was late because the manager wasn't in the office. Otherwise, no problems with the equipment, and the manager was friendly and helpful when he got to the office.Robert A.
Everything was smooth from start to finish. Definitely recommend.Tremayne L.
I am not happy i was charged $85.13 which i agree as per my contract. $42.29 was taken that day. Today they took the $85.13. This is an error that i want fixedHarvey N.
Nothing at all! Thank you!!!Niquita R.
I was over charged for a dolly, as the truck I rented came with one, but over all an okay experience, except I was not able to receive a receipt until the next day due to a tax errorAutumn A.
Hire professionals!! Not some kid who tries to rent you a truck with a nail in it!! His exact words - just go ahead and take it and see if holds air and to call U-Haul for road side assistance if you have any issues!! SAD SERVICE AND WILL NEVER RENT FROM U-HAUL AGAIN!!John E.
I was not informed ahead of time that I would have to use my phone to get on the company's Wireless and take a picture of my driver's license Etc this was not what I was expecting I have done many reservations online before and just show up and pick up the truck I'm not very good with the phone and I think I should have been told ahead of time that my expertise on a cell phone was needed I didn't like that at all I don't think you are considering the age of some of your customers and the technological skill of the average person or even the anomaly it wasn't right and I was mad about it but I did learn something new. However I don't think U-Haul should B teaching us how to use an app on her cell phone I should be able to go to the office pick up a truck and leave like I always have without having to employ my cell phone in the matter what if I didn't have my cell phone I'm just SOL she asked me do you have the phone that you reserved the truck on and I did it online so not everyone orders things or Reserve trucks on a phone what are you going to do then say too bad you have to have a phone why couldn't the office just take a picture of my driver's license if they wanted my driver's license why do I have to use my phone to do that you all are demanding way too much of people. I just want the truck that I ordered online why bother having an online reservation and you don't even tell us ahead of time that we are going to need our phones that's ridiculous not everyone has a cell phone eitherJessi H.
Total mileage for the use of the truck was 7 miles (from leaving the Uhaul parking lot, picking up the load, dropping it off, and back to Uhaul). I was charged additionally for 3.6 gallons of gasoline, which is impossible to use in 7 miles (and impossible to discern on a vehicle with a 40 gallon tank and a gauge that only reads in quarters of a tank). No effort has been made on their part to investigate or correct this since it has been brought to their attention. I do not recommend using their services.Melissa S.