First of all this location is at a gas station and the actual U-Haul representative wasn’t even there. The cashier at the gas station called the representative on his cell phone and I had to speak with them over the phone. I’m not even sure if they even inspect their trucks because the brakes were terrible and the truck made an overly excessive vibration noise when reaching speeds over 45 mph it felt like the wheels and tires were going to fall off. I also had to call a higher representative because the guy at the gas station didn’t verify that I checked in my vehicle. So even after I returned the vehicle and handed the keys to him in person he still did not check the U-Haul in and it was sitting at the location for 2 days. This was by far the most unprofessional experience I’ve ever had with u-haul and I’ve driven at least 4 trucks at completely different locations. This was the worst. This location needs to do a better job
TyRenzo M
Iron Gate Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in North Chesterfield, VA 23234
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Customer Reviews
- 2.5 Average Customer Rating
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I was charge $65 extra and I don’t know why. The U-Haul i rented. Need service and gas tank wasn’t full it was only 1/4 tank. I have pictures before I pulled off. I showed the store clerk and he said don’t worry about it. So I’m thinking they charge me for the remaining gas and they shouldn’t. I put it back where it was
Dewayne TThe attendant was amazing helpful and saved us from being out all night since we left our new apartment keys in the truck! He was truly a lifesaver. We are moving my daughter soon and would not go anywhere else.
Amanda IClerk was rude and should be versed on mobile return as he did not understand the process, despite me stating all pictures were submitted in-app per the return requirements.
Tinesha MI didn’t have a complete understanding of what was going on the lady just gave me the keys showed me the truck and sent me on my merry way. Better communication from representative at the pick up location.
Sheila S