Trucks are parked so tightly next to one another, had to get in thru the passenger side. Tried to call Uhaul no response or call back
Bianca S
Iron Gate Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in North Chesterfield, VA 23234
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Vehicle was very dirty on the inside and the pickup experience was not pleasant. There should be a dedicated attendant on sight to assist with the rental.
Melvin JClearer instructions, and easier locks.
Erica HFirst of all, the Uhaul app is not user friendly. The lady who was working the counter at the Shell station barely spoke English and was difficult to understand. She told me that I had to use the app to get a code to unlock one of the row of metal boxes in order to get the key. Spoke with a Uhaul rep who was not helpful at all. The lady behind the counter had to call the station owner out of bed so he came and was able to open the box for my 26 foot rental truck. I spent an hour trying to get this resolved. I hired 2 movers at 730am and of course they work by the hour and spent it trying to resolve the key issue. Almost left for Home Depot to use a Penske truck when the gas station owner showed up to get the key. I will never use Uhaul again!! When I turned it in later that day at a Uhaul center and storage, the rep there said that the mom and pop places who rent them out do not make sure the maintenance and cleanliness is not maintained on the vehicles. I agree. My truck was filthy inside the back and had to be swept out before I could load it up. Broken pieces of glass and debris. The Iron Gate Shell should have their trucks taken away.
George MDidn't have equipment I reserved (,furniture dolly), and was ~14 miles round trip further from where I originally reserved (which adds over $15 to the rental price).
Kenneth H