I had to go to this location because U-Haul couldn’t provide the pickup van at my original reserved location—even though I arrived on time to pick it up. The person at my reserved location told me the van was under repair, but I was never informed by U-Haul beforehand. This caused significant stress, especially on moving day, despite having booked well in advance. You guys really need to work on that 😂. When I arrived at the new location, I was first made to wait about 20 minutes. When I politely asked the staff member to at least confirm my reservation, he got an attitude and told me I still had to wait, even though my reservation was for 12 PM and I reached there around 12:10 PM. When he finally checked the system—very rushed—he claimed he couldn’t find any reservation under my name, even after I showed him the confirmation email. I called customer service to explain the situation and asked them to speak with him, but he was busy with his own conversations and didn’t bother to talk to the representative, who waited around 5 minutes. Customer support even tried calling him directly but couldn’t reach him, since the number seemed to be forwarded. This added even more frustration. Eventually, around 12:45 PM, he managed to speak with customer support, and only then did he “find” my reservation—because he needed to refresh his system. I honestly don’t know how to describe the level of stress this caused on a day that’s already overwhelming. The staff at this pickup location definitely needs better training on the system and customer service. Fortunately, the van itself worked well!
Nawang C
The UPS Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in North York, ON M6A2A3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Was great, would love to use again!
Robert MThe staff there is incredible. So helpful and professional. Worth picking this location even if they might be a bit out of your way.
SOPHIE DSmell of truck was strong
CHRISTOPHER HFriendly service.
DAVID D