Customer Reviews for The UPS Store
(U-Haul Neighborhood Dealer)

66 reviews

3093 Bathurst St   North York, ON M6A2A3

(437) 317-5643

Office Hours

  • Mon-Fri: 9:30 am–6 pm
  • Sat: 10 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(437) 317-5643

3093 Bathurst St
North York, ON M6A2A3

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–6 pm
  • Sat: 10 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very helpful

Mitchell G 
Rating:
5.0

This was an extremely simple and therefore enjoyable (as much as moving can be) experience for me. They give you an online check in option so when you arrive it will only take a few mins before you are sitting in your vehicle. Service was very friendly and helpful. 10/10.

Dylan S 
Rating:
5.0

Customer did not leave a comment.

Peter F 
Rating:
5.0

Great fast and clean service

Payam K 
Rating:
5.0

On top of the staff being polite, friendly and courteous, they saw that I'd signed up for the wrong (expensive) plan for the amount of distance I was covering and changed it to one with lots of kilometres. They saved me about $130! I'm very grateful and really appreciate that. I'm not a rich guy and it makes a big difference. I'd use this location again in a heart beat. Thanks!

Cyrus L 
Rating:
5.0

Overall very easy check in and friendly service. Easy access in and out.

Peter F 
Rating:
2.0

Bad check in experience. Bad billing experience.

Holly F 
Rating:
5.0

Customer did not leave a comment.

Mitchell G 
Rating:
5.0

Customer did not leave a comment.

Daniel E 
Rating:
1.0

Very disappointed with the way this has turned. Pick up instructions were not clear and at the time of drop off there was no space available to park the vehicle. Customer support took more than 30 mins to respond on call and online chat was also terrible, no response on time. It was freezing cold out and I was waiting for instructions to park. The vehicle was not even clean from inside and I have uploaded the pics on the application. Tried to connect with vip auto service inc but he refused to help and said he is not associated with u haul. What kind of customer service is this? Why would I pay for such a drastic and pathetic service ? The drop box lock was so bad that it could not even open. I need a compensation immediately.

ASHU R 
Rating:
4.0

Would have preferred to know that there’s an after hours service fee. I unnecessarily paid $20 extra for it.

Jas b 
Rating:
1.0

the instruction was not clear, I cannot get the truck. 1st customer support hang up the phone on me, I wait them more than 30mins.

Chinnawut B 
Rating:
4.0

I had ordered a dolly, it wasn't there, I managed without it, but I was disappointed.

Pierre G 
Rating:
5.0

Customer did not leave a comment.

MOHSEN B 
Rating:
1.0

I was told i would only be charged for 20cad for 24 hours You guys charged me two times Also i filled gas for extra 15cad more than what was given to me Still there is not compensation Give correct information or dont Dont cheat customer atleast

Siddharth J 
Rating:
5.0

Efficient and pleasant service, everything as it should.

brian w 
Rating:
5.0

The guy was very welcoming, charming and friendly love person. I definitely recommend his dealer to others . Thank you for good customer service

MIRAJ S 
Rating:
5.0

Easy enough for an older person not to used to apps. Got help from help centre - good experience

Pierre G 
Rating:
5.0

Excellent service. Prompt, friendly, problem-free. This will be my go-to location!

Paul D 
Rating:
5.0

Customer did not leave a comment.

Zoe A 
Rating:
5.0

Great location for pick up the u-Hals👌

Mohammad G 
Rating:
5.0

The pwople that helped me when i went to pick up the van i rented wete unbelievably helpful great service i would totally recommend the location 3083 Bathurst st. Theres only one thing that i would suggest to UHaul is to lower the rates, i ordered a van that should of being 19.95. I had the can for 3 and a half hours and it cost me 82.00, i only went to Richmond hill and back. Something for the company to consider liwer your RATES. THANKS.

bruno m 
Rating:
5.0

My experience at 3093 Bathurst Street was great! I was helped by Mike and he made the booking seamless. I will highly recommend to others. Great experience!

Eugene L 
Rating:
5.0

Customer did not leave a comment.

ARSENE L 
Rating:
5.0

Great customer service!

Matthew S 
Rating:
5.0

Customer did not leave a comment.

debbie w 
Rating:
3.0

Need Better instruction on the start process. Make sure the trucks odometer matches with online odometer for the truck, made drop off more difficult

Dawson F 
Rating:
5.0

Wow! This UHaul location was super reliable and the staff were amazing. I met both the son and the father who run this location, and they were both very professional. My equipment was clean, with a full tank, and had no issues. I wish I knew to book my previous UHauls through this location! I would highly recommend it.

APOSTOLOS Z 
Rating:
5.0

Great experience. Store staff were both helpful and easy to deal with. A perfectc10!

Neil S 
Rating:
5.0

Customer did not leave a comment.

Lyna J 
Rating:
5.0

Nice and good experience this time this location has best service so far. And clean vechile super fast service.

Suraj G 
Rating:
5.0

Really top notch....van was incredibly clean

Adam B 
Rating:
2.0

The guy looks scam as he charged me without showing me the milleage cz the van shows just tire needs air on dashbord

NESTOR C 
Rating:
5.0

Customer did not leave a comment.

Ramanan S 
Rating:
2.0

Overcharged for CDW did not request it but it was added to my bill. Did not have the utility dolly I ordered and wanted to charge me the extra for the appliance dolly that was inadequate for my needs. Terrible

Richard K 
Rating:
5.0

The staff was very friendly and helpful! Excellent service!

RAFAEL P 
Rating:
4.0

It was an easy experience.

James C 
Rating:
5.0

Customer did not leave a comment.

Ceferino A 
Rating:
1.0

The person who ran the U-Haul booking was extremely rude. He acted like I was inconveniencing him for daring to book a rental. The van I rented was not in great condition. The steering wheel and handles was sticky, and felt as though it had not been cleaned.

Farhan K 
Rating:
4.0

quick and easy pick up and return

Michael H 
Rating:
5.0

Customer did not leave a comment.

Houssem R 
Rating:
5.0

Customer did not leave a comment.

angela p 
Rating:
2.0

Should remain me to refill the gas, u haul is totally a scam, $19.9 for rental? And finally charge me $140?

Kin C 
Rating:
4.0

Overall great

Michael B 
Rating:
3.0

The location was inside a UPS store - rep was nice BUT after already checking in online, had to do the whole process again. Never got a rental record so I had to guess my gas and overfilled. Would rent U-Haul again but maybe a location that I can check in how I like.

Graham M 
Rating:
1.0

I was charged an after hours service fee of $20. I dropped off the key at 12am in the key box. The location clearly states 24 hour return.

NILESH A 
Rating:
5.0

Service personnel were friendly and knowledgeable. Van was easy to pick up as driveway/parking lot located off side street east of Bathurst. Called customer service after the rental to discuss invoice items and all resolved to our complete satisfaction.

Lynn L 
Rating:
3.0

- fuel was almost empty when I got my bill online the branch had added $30 fuel admin and $21 in fuel charges. I put in a few dollars of gas to make sure I wouldn't run out. The fuel needle showed a little more fuel in the tank than what was there when i picked up the van..So why the fuel charges. I was reimbursed for both the fuel charges and insurance charges. - I opted out of collision insurance.. the branch added it on without asking me. Charge was $15 which was reimbursed.

Mark S 
Rating:
3.0

The furniture mats I requested were not given with the truck. I was not told about this, and I was charged for them anyways. I had to call Uhaul customer service to get a refund. This is also not the place I requested to have a pick up. It was farther than I intended, which caused me to go over the maximum allowed mileage, which resulted in a fee when I returned the truck.

PEDRAM S 
Rating:
5.0

Friendly and efficient service.

Catharina R 
Rating:
5.0

I got charged after hours service when I dropped the truck way before my end time. I have pictures for it. Also, I got charged for the coverage when I made sure I skipped through all those steps. CC rep Deena kept on talking about me signing a contract and nothing she can do. When I asked her to send me the contact she didn’t. Very sad how Uhaul makes money and train their Customer service reps to end the calls when they ask for help.

Parin S 
Rating:
5.0

Your staff was already Very professional and friendly and provided great service. Nothing needs to be changed. Thanks.

Vivek J 
Rating:
5.0

Customer did not leave a comment.

BRIAN G 
Rating:
5.0

Customer did not leave a comment.

Olivier Y 
Rating:
5.0

Customer did not leave a comment.

Casey M 
Rating:
5.0

Smooth transaction. The young guy working for both desks (UPS Store and U-haul desks) sorry i did not get his name, is very accomodating. Will definitely promote this location.

Rhoderick R 
Rating:
5.0

Customer did not leave a comment.

Katarina R 
Rating:
5.0

Customer did not leave a comment.

Arif A 
Rating:
5.0

Customer did not leave a comment.

SRI D 
Rating:
3.0

To much to write.... You can contact me by phone if interesting.

Vladyslav K 
Rating:
5.0

Best location I’ve ever been to, nicest people very helpful.

Giorgio T 
Rating:
5.0

Customer did not leave a comment.

Nicolas H 
Rating:
5.0

What kind and gentle people provided my uhaul service!!! They were knowledgeable, thorough and easy to work with!!! They accommodated a request with no worries!! Thank you for such a wonderful experience!!!

JOAN D 
Rating:
5.0

Customer did not leave a comment.

Rhubielyn V 
Rating:
5.0

Very friendly and helpful customer service

DANNY R 
Rating:
5.0

Customer did not leave a comment.

seyhan T 
No reviews have been submitted for this location.

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