No clear instructions on where to park truck. Lock box barcode was extremely faded and unusable.
Cameron D
Five Star Investments LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in O'Fallon, MO 63366
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Truck was dirty with trash in it and sunflower seeds on the floor board. Truck was also missing the blankets, and dolly that I had ordered and paid for. Therefore I had to drive to a different location to get everything that was missing .
Meghan MLanguage barrier and I never got an email or notification to confirm drop off
GARY HLocation did not seem well maintained. No one was around. Truck was covered in bird droppings and had sticky wine/juice residue in the cargo area.
Brian HThe people that own own/run this location were not very helpful and were extremely distracted when I checked in. The woman was on another call on her cell phone giggling and speaking in a foreign language. I asked if she was speaking to me which she replied “no”. She provided the keys and nothing else. Did not show me anything regarding Truck. Also, the truck barely had an 1/8 tank of gas. Ridiculous considering the amount I paid to rent truck. The drop off location in Stillwater OK was an actual UHAUL store. Completely different experience there very knowledgeable and pleasant. Also major confusion upon original reservation. I requested a 16ft truck on line and sent confirmation of my reservation. A day before pick up I received a call from a uhaul person informing me that my truck was no longer available and that they booked me somewhere else at a different location then they proceeded to send me an email with the confirmation which was incorrect. I had to call back and they never resend a new email confirmation the next day. I called the new location to let them know I’m coming to pick up the truck. The gentleman stated he did not have a reservation at all in the system for me and that someone canceled it!!!!! he provided a one8:00 number to U-Haul. I spoke with a lady named Sabrina who located a truck for me and apologized for all the errors she told me the truck would only be available for 45 minutes. I had to stop what I was doing takeoff work just so I can go pick up a truck. The entire process was a complete nightmare. And I was charged an exorbitant amount all caused from lack of professionalism from UHAUL subcontractors etc. I would NEVER recommend UHAUL unless it’s with the actual UHAUL store!
JILL C