The issues I had were not with Gazzalis Express but with U-Haul. Hence the "average" rating. I couldn't tell you how they rate if U-Haul weren't such a mess. Allow me to explain. I made the reservation online at uhaul.com and chose a pickup/drop-off location near my home in Berkeley. The day before the pick-up date, I went back to uhaul.com to reserve a separate truck for another date, but when I checked my dashboard, I noticed that my pick-up location had been moved to Gazzalis in Oakland. I immediately called and spoke with a representative, who explained that this can happen for a myriad of reasons. She also said that U-Haul had sent me an email and left me a voicemail with this update. I had no such email nor a voicemail. Then, when we arrived to pick up the van, the Gazzalis employee said: "Oh, I don't have a 9' van right now". So, I called and was told where else I could pick up the van (!!). Unacceptable. The employee of Gazzalis then told me he had found the person with the said van, who was 2 hours late returning, etc., and that it would be there in 20 minutes. We chose to wait. The vehicle itself was in fine condition, but the customer service I received was abysmal. If U-Haul cannot afford to provide its own lots with trained staff who know how the system works, that's too bad; however, if you're going to let just any business with parking represent you, you should provide the proper training and support. We were astonished by the entire experience.
Kimberly B
Gazzalis Express
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Oakland, CA 94608
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Customer Reviews
- 4.0 Average Customer Rating
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Good experience , quick
Isidro BInstall an easy to see Dropbox
Willetta FStaff were nice and quick, truck was clean. We used a 10’ truck for our two bedroom apartment because the drive way is small for bigger truck. Had to run 3 trips to carry everything.
Doan LApp-based checkout system is horrible - overly long and complicated. It's also problematic how it handles gas tank level.
Christopher S