should be given a full refund or at least half. a/c fan squealing extremely loud constantly. driver side mirror kept swinging out of position making it extremely dangerous to drive had to hang out of window to constantly try to adjust. Reserved truck wasn't available to pick-up even though was reserved and confirmed had to drive 24 miles and was 43 minutes in opposite direction then 26 miles back to the house. I lost two and a half hours and had people who came 2 hours to help waiting on me. There is no excuse for this much incompetence. Also forgot the brakes started to squeal about have way to my destination. Tom Hamilton 8142410766
TOM H
One Stop Towing And Transport
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Oakland, MD 21550
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Customer Reviews
- 4.0 Average Customer Rating
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The address for the facility is WRONG. The UHaul trucks are not located at 23 N 4th st. They are located behind the surplus store a block away. While we were on the phone after business hours with UHaul customer service, the local guy, a crotchety dude, must have seen us wandering around on camera and drove to the location on 4th Street. Clearly irritated, he pointed down the hill through the trees where we obviously should have seen our rental behind the military surplus store. Sure thing. The truck was great and was perfect for us. Using the app for pickup and return is iffy due to minimal cellular coverage. The Customer Service people were great. When we returned the truck, however, we were unable to get the dome light to go off. We reported the issue to Roadside Assistance.
Virginia TAttendant was very capable and helped solve problems caused by Uhaul schedules
EDWARD WWasn't much room to park trailer. Was there on time at 8am. But uhaul guy was late came at 830
HENRY BVery accommodating. Detailed explanation of the procedures and equipment.
WILLIAM A