The van was rented to me empty. I was given a credit of $16 for gas but only made it 3.7 miles down the road before it ran out. Service gave me the address for the closest station was 5.7 miles. They said that they could send out a service call for gas but it would be $300 for 3 gallons of gas. And then required me to return the vehicle with 1/4 of a tank. Lost 4 hours of packing and moving time. Was supposed to drive 100 miles each way that evening but had to wait until the next day, when I should have been cleaning for the move. Then the wrong card was charged for payment and was told that they could reverse it but it wouldn’t reflect back for a few days. The only good part was the service lady Lynn. She assisted the best she could, but could not reach anyone at the rental location several times nor could she reach the manager. Why would you rent out a vehicle without enough gas to reach a gas station to someone not familiar with the area????
THERESA B
Marion Oaks Storage Facility
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ocala, FL 34473
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Very good customer service. The computer system is a bit slow, could bump up to a faster server.
IVAN CGreat customer service.
BRIAN BVery attentive and helpful throughout the process
OMAM VThis location is amazing!
MICHAEL G