I was sent to another location that was absolutely horrible and I was so upset I called the 800 number and they were right on it and sent me to another location. I was told it was the closest and yet it was very far away then with the help of customer service they sent me somewhere much closer to my home and we're open. I was not happy with the original location on Mission they were closed and only a paper sign hanging up that said do not leave the truck or trailer in the parking lot or I will be fined this post quite a problem for me since I moved into an apartment and there was no place for me to park them overnight I had to return them early. I should have been able to drop it off but this location on Mission does not accommodate that.
LINDA H
7 Day Tire Wheels & Alignment
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Oceanside, CA 92054
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- 4.0 Average Customer Rating
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This is a shady location. The worker "P.K" refused to give us his business card AND our checkout sheet. I explained to him that me and my fiance have a 1 year old baby with us (all with video evidence by the way) and we would like to get our discharge papers and leave. He said he will not discharge us because we damaged his property, but there were no damages on the uhaul or his property. I told him to call the cops, show them the surveillance footage, go through the uhaul insurance ive purchased, and have them contact me, but give me my discharge papers so I could leave. The guy absolutely refused and kept us there for ONE HOUR. From 1pm- 2pm. we had to call uhaul management and get on the phone with them and explain to them that we gave this guy the keys, but he refuses to print out our discharge papers. My baby was in the hot sun FOR ONE HOUR because of the ignorance of this employee. Also his son/coworker was inspecting the vehicle and taking pictures, yet on video he said that he doesnt work there! This is the kind of shady people you have working with your company? When we got home he had told the uhaul claims that there were $500+ in damages to the vehicle and there was a long gouge on the truck. LUCKY FOR ME I took a video and pictures TIMESTAMPED as soon as i parked and sent it to the same claims. So now this location also commits INSURANCE FRAUD by FALSIFYING CLAIMS! Absolutely DISGUSTING ill NEVER use uhaul again because of that experience. I'll put my review on EVERY WEBSITE POSSIBLE. People need to be aware that this business is trying to mske extra money from their customers by FALSELY ACCUSING THEM! absolutely DISGUSTING customer service. ICE needs to get involved here because people are working off the books and committing fraud this place needs to go under INVESTIGATION ASAP!
ROBERT CStop changing pickup location at the last minute.
Larry MClean, great service from pick up to drop off. 26' was prefect. Don't waste your money on pods. They are liars.
DONALD BI booked my Uhaul rental and went into the Carlbad location. She told me that I put in that location as my preferred pickup but it wasnt guaranteed. She told me that the truck was in another location (no email communication told me this). I had to get back on the highway and drive further away from my storage and home for pickup. Very inconvenient. Also, the truck that I did get was clean and had a full tank, but the back was all damp and the guy had to wipe it down before I could drive away. This place is a car mechanic not a storage facility. Therefore, it was dirty and a lot of beat up cars around. Also, not in a good neighborhood.
JANELLE B