I showed up at 8:57 AM for a 9 AM reservation. I was on a tight timeline as I had a specific timeframe to get my daughter moved in to college. The rep was in the bathroom from the time I arrived until 9:10 AM. When he came out the bathroom he had a nonchalant pace while interacting with his phone all the way to the counter. I didn’t get out of there until 9:20 AM and then there was no offer to extend my reservation another 20-min or nothing he said it was still due back at 5 PM. I understand we all have to use the bathroom but 9 AM means 9AM. There was no apology given for his tardiness, no sense of urgency, or no concessions offered.
BRANDON S
Odenton Exxon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Odenton, MD 21113
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Customer Reviews
- 4.0 Average Customer Rating
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Great service
JASPER HJosh was very disrespectful and rude. He had the worse attitude as if he did not want to provide the service. I had to ask him if he was ok. He said he was fine. I went back to returned the vehicle and he appeared to same. No greeting or question for feedback to merely as if everything went well. I have from U-Haul in the past and I have never experienced this type of rudeness which does not represent U-Haul’s mission or values
NYOKA REasy to fuel up and drop off.
GILLOM SEmployee was very professional and even helped hook up the trailer.
SHAWN Y