I was charged 3 times what I was quoted and even complained about it and then charged my card anyways without talking to me.
Lorin S
Odenton Exxon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Odenton, MD 21113
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Friendly attention...
NOE FJosh was friendly and extremely helpful, he hooked up the trailer, did an operational check to ensure everything was in the proper working order, and provided helpful tips for the journey.
Ronald FEmployees at this location do not speak english. I don't mean "Oh I can't understand them". I mean, you are gambling and better hope that you are receiving what you actually ordered. Found trash in the U-haul truck after it had supposedly been cleaned.
Eric II showed up at 8:57 AM for a 9 AM reservation. I was on a tight timeline as I had a specific timeframe to get my daughter moved in to college. The rep was in the bathroom from the time I arrived until 9:10 AM. When he came out the bathroom he had a nonchalant pace while interacting with his phone all the way to the counter. I didn’t get out of there until 9:20 AM and then there was no offer to extend my reservation another 20-min or nothing he said it was still due back at 5 PM. I understand we all have to use the bathroom but 9 AM means 9AM. There was no apology given for his tardiness, no sense of urgency, or no concessions offered.
BRANDON S