Apparently, when they change my pick up location, they also change my drop off location without letting me know. also, I had ordered the furniture shield things not a dolly and when I got there, he said oh we don’t have the dolly. It wasn’t supposed to have a dolly. It was supposed to have the protector things and it was only at a quarter of a tank of gas so to start a trip we had you know fill up the truck and then when we returned it. I returned it to the place. I had selected as the drop off and they’re like you’re not supposed to bring here you’re supposed to take it to another town. I don’t even know where Mallberry Kansas isand I returned it over half a tank but since I got charged a late fee because I wasn’t an hour late, but I think it could’ve been dealt with better and call it a wash but whatever. I’m also running a truck Sunday for the last of the stuff so hopefully that one goes better.
Brenda B
American Self Storage #7
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Oklahoma City, OK 73139
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Customer Reviews
- 3.5 Average Customer Rating
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James was awesome and thorough. I would recommend this U-Haul to friends and family. Thank you, James, for making my experience wonderful.
Lori HJames has helped us each year. Very kind, very efficient, very helpful. We use your company each time because our office is just down the street. We use the truck(S) for our turkey drive each year. We very much appreciate James always helping with our needs. Kirstie with McIntyre Law
KIRSTIE CSo truck was not where I was told on gas. It shifted so hard. And then when I went to put gas in the truck I couldn’t because it just kept spitting it back out at me. The man at the counter was not friendly at all. I asked if he could close out account while I was present, but he said he would get to it. He wasn’t doing anything but watching a movie. This day with this truck and this man has totally got me stressed out. I have used U-Haul for many years and today dealing with this as totally put me in a bad mood
MICHELLE WVery poor communication skills at location. Not the location I wanted so I had to drive to a farther location in a less desirable area. Was charged extra miles when I was never asked how many Miles I was going originally. Never went outside to explain how equipment worked. Seemed very uninterested in customer service. Only time I’ve ever felt like this at a truck rental location.
DARREN S