The truck was returned a day early with more fuel than required and we received no refund. It was not even checked as returned. I had to call the location & ask them to check it in. I still have not received a return receipt so have no idea if it's even been noted as returned. Poor customer service. We were told to "park it in back & leave the keys in it."
Allison S
Gulf Coast Rental Co
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Orange Beach, AL 36561
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Had a little trouble with a reservation that got canceled some kind of way. Took a little bit to get it straightened out, but ultimately it was fixed and we were on our way. Thanks for the help. Still giving them 5 stars as they are new to Uhaul, and did resolve my issue. I'd recommend Gulf Coat Rental.
RICHEY OAlthough the rented truck was clean and operational, it was not well-maintained for function: extremely sluggish engine lagged for speed, exterior mirror holders were rusted, and mirrors shifted and moved during travel. The best part of the overall experience was dealing with the renter, Rebecca, who was wonderful.
PAUL F