The entire experience was terrible!! I made a reservation to pick up at 10:00. The clerk didn’t show up until 11:15. Then, the location that was confirmed for drop off was changed. We had to drive 20 miles from the original location after we had already arrived at the original confirmed location. Then, we were charged extra for not having the same amount of fuel from pick up. We filled the tank back to the original level before we arrived at the initial drop off, but had to drive the extra 20 miles. THEN, the customer service rep said I had 2 reservations, but couldn’t tell me what the 2nd reservation was even for!! So who knows what charges I’m about to incur. I would not recommend this service to anyone. The whole app thing is not user friendly.
Michelle G
The Country Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Orange, TX 77630
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- 3.5 Average Customer Rating
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I used the app to pick up the uhaul. The attendant wouldn’t release the keys to us at pick up.. I had to call uhaul and have customer service work with the attendant at uhaul pick up. It turned into a nightmare of just getting keys released. We got home with the truck and it was DISGUSTING. Chewed up Sunflower seeds, dog hair everywhere, the cup holders were unusable they were so nasty. I spent 1-2 hours cleaning the truck enough to be able to use on our long drive. Incredibly disappointing to pay so much for a nasty mess. The exhaust on the truck sounds like it’s about to blow. It was beyond normal loud. The truck was a piece of junk. Insane how ill taken care of it was.
Nicole BThe only good part of my experience with U-Haul was the lady I talked to from customer service I can't remember her name but I wish that I could she was extremely helpful in helping figure out my drop off location which was supposed to be in Shreveport Louisiana but the place I rented from with a huge language barrier thought that it was a one-way intown rental so I'm glad I had vehicle problems and had to drop it off at the same place I rented it from or it would have costed me a lot extra and I'm not talked to the lady in customer service so I guess long story short thank you for having people that speak English in customer service maybe you should employ that in your rental areas
Sean hGood
AJAY MCharged a extra day after trailer was returned 9am
TONY B